Join ePHOTOzine, the friendliest photography community.
Upload photos, chat with photographers, win prizes and much more for free!
Harman Technology establish worldwide support network - An essential part of the Harman technology ethos is to provide maximum technical backup and guidance to users of its products, whatever their field of photography and imaging. Now that support has been extended on a global scale.
Following recent news of Ilford Photo/Harman technology's formation of a subsidiary company in the USA to handle technical support across North America, the company has now issued details of a global technical services network.
Heading up Worldwide Technical Services is USA-based Rod Parsons who has been responsible for technical support in North America for the past 18 years. Parsons was previously manager of Worldwide Technical and Equipment Services for the previous Ilford Imaging Group, and technical services manager for black-and-white paper at the company's manufacturing plant in Mobberley, UK. Given which, he brings a wide range of knowledge and experience to the position.
In addition, Parsons is chairman of the Board of Advisors to the Image Permanence Institute based at the Rochester Institute of Technology, and a member of several international standards committees on image permanence. His activities and contacts in this area will be invaluable in his new role due to image permanence being a major attribute of silver gelatine prints and representing an important aspect of Harman technology's inkjet products development.
The Worldwide Technical Services team includes Terry Bevens, a long-term employee of Ilford Canada with 28 years' technical service experience dealing directly with customers across the entire spectrum of Ilford Photo products. Bevens will continue to handle customer issues as part of the Harman technology company in Canada while extending his activities to support the US and UK markets.
Covering the UK and Europe, Sue Evans has been an essential part of Technical Service for many years as a very effective complaints officer. Over the last 18 months Evans has made a very rapid and successful transition to the position of Product Technologist, developing formidable product knowledge and applications know-how. This ability is now being extended further as she adds the new challenges of Harman inkjet products to her portfolio.
Also based in the UK is Jason Thom. Over the past year Thom has been navigating a very steep learning curve making the transition from R&D to a technical support role which involves a wide range of new activities. In addition to his work on the Technical Service team, Thom also provides vital support to production development.
“Our technical support service has long been an essential part of the Ilford Photo/Harman technology business,” says marketing and business development director Howard Hopwood. “The move to establish a global facility underlines our commitment to ensuring that all our customers derive maximum return from their Ilford Photo and Harman products.”