General Imaging has joined forces with JP Service Solutions (JPSS), the technical service division of Johnsons Photopia Ltd, to ensure that all customers receive unrivalled after sales care. Trained JPSS technicians will also handle all customer service enquiries, including responding to product questions, retail outlet information as well as dealing with any technical problems with the camera.
General Imaging is determined that when choosing a GE digital camera customers are satisfied with the service from start to finish, especially in the unlikely event that there is a problem with the camera. By contacting a dedicated helpline or e-mail address, consumers will have direct access to technicians rather than faults being dealt with initially by retailers.
The process is very simple. If a consumer is having difficulty with a camera they call or e-mail the General Imaging helpline. Should the technician determine that there may be a fault; pre-paid packaging is immediately sent to the customer.
Once collected from the customer, the camera is given a comprehensive inspection and, if a genuine manufacturer’s fault is identified, a replacement will be sent out the same day. This means a customer could receive a camera within 72 hours of the initial contact with JPSS.
General Imaging believes this service to be the best in the industry and realises that professional after sales care is extremely important to consumers and retailers alike.
Commenting on the new partnership, David Harper, Operations Director, JPSS, said: “We are extremely proud to have been appointed by General Imaging. We know excellent customer service adds to the reputation of a brand and believe we have developed a range of support services which provides five star service to General Imaging clients.”
Gary Sutton, UK Country Manager, General Imaging, added: “We know it is disappointing when a product fails but with JPSS’s support we are able to resolve the problem quickly and efficiently. We believe we will be offering the quickest turnaround time in the industry.”
More information about General Imaging products can be foundn at their website