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Residual images causing problems for Canon EOS 7D users

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Category: Digital SLRs
Product: Canon Canon EOS 7D
Price: £1,498.00

Problem with the Canon EOS 7D? - Canon have issued a service notice for the Canon EOS 7D.

Posted:
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Canon USA have confirmed that: "images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible." As a result, Canon are analysing the cause of the problem, and will release firmware to to address this issue.

Canon say this problem is not noticeable when optimal exposure is used and it may become more noticeable if retouching is used to emphasis the image.

"We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue," said Canon in their service notice. "Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding."

ePHOTOzine have contacted Canon UK for their response.


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Comments

chinny
chinny  9492 forum posts United Kingdom
28 Oct 2009 - 10:48 AM

LOL Shakes his head in dissapointment

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28 Oct 2009 - 1:00 PM

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sdhughes
sdhughes  1090 forum posts United Kingdom
28 Oct 2009 - 1:00 PM

Yet another reason to move away from Canon products where it seems the Customer is used as a development tool! When will they learn to fully test a product before releasing it?

WilliamRoar
5 Jun 2010 - 7:02 PM

More like wait a few months before buying new stuff....
I have a problem with my 300D with it's close happy shutter when shooting at fast shutters, half/third of the top of the picture is black!

canonfan46
6 Nov 2010 - 4:58 PM


Quote: ePHOTOzine have contacted Canon UK for their response.

and any reponse yet ?

lawbert
lawbert  71641 forum posts England15 Constructive Critique Points
11 Dec 2010 - 8:51 PM


Quote: Quote:ePHOTOzine have contacted Canon UK for their response.and any reponse yet ?

Its December Now.....Have Canon Uk replied or been chased up?

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