Over the last 20 years everything seems to have gotten faster. This is especially true of anything having to do with, or be on, the internet. Unfortunately, this increase of speed hasn’t necessarily translated into better customer service.
These days 'customer service' comes in a variety of guises, many of which are anything but a service. More often than not if you call a customer service toll free number these days you’ll receive an automated response. From there you must punch in 15 different numbers to get where you want to go, then half the time you’re disconnected. The other half you find out that the person on the other end of the line can’t actually help you because you entered in the wrong number. So they transfer you and put you on hold for another 20 minutes. By this point your frustration is so high you can’t even remember why you contacted customer service in the first place.
Luckily, that’s not the way things are done at Zenfolio
. Whether it’s born out of the fact that they’re a small, close-knit company that treats each other like family or just plain common sense, Zenfolio puts customer service as a top priority. The people - yes, REAL people - who work on their customer service team are carefully screened and undergo a rigorous training regime to ensure they know the product inside out. Perhaps even more importantly, they all have a background in photography that translates into a passion for helping their fellow photographers who use Zenfolio.
The fact that their customer support is tops doesn’t just stem from the claims of Zenfolio. Their customers speak loudly and often to the high quality of support they receive. Zenfolio user Eric Grate said, "For the record, Zenfolio has, by far, the best customer service department that I have EVER dealt with. Always helpful, timely, and polite." Kimberly Warner switched from another service "…because of customer service issues and just wanted to let Zenfolio know how great it is to have a company who values their customers’ concerns." And finally John Magruder, who says: "You freaked me out by responding so fast! Thanks for the warp speed response!" It looks like maybe we found one thing that has gotten faster AND better.
To experience this fantastic customer service for yourself sign up for a free two-week trial account at Zenfolio.com
. You can also hear more from their customers by visiting the Zenfolio testimonials