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1000d set to raw on camera but comes up as jpeg on pc


1 Oct 2009 7:41PM
I am using windows vista 64 bit and I have installed all canon software off the cd and when I take a picture on my camera I set it as raw, when I put my memory card in my pc to transfer the files to my pc they are jpeg files????

PLEASE HELP ME SOMEONE ITS DRIVING ME MAD!!!

I contacted canon and they told me to remove all software and re-install using the latest software which I have done and it's still the same.

I work for Brother as a Technical support advisor supporting software and stuff so I've definitely installed the correct stuff canon have advised

I have looked on a few forums and people say raw files are not supported in windows vista 64 bit but there are programs to get around this, do you know of any, and does this sound like what's causing the problem I am getting????

Thank you for any help anyone can give me
Joanne

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Cristian e2
10 950 1
1 Oct 2009 8:02PM
I recently bought a new PC running Vista 64 and have a Canon 300D.

Whilst, I had real trouble installing the software as it appears that the camera is no longer supported on this version of Windows.

Whilst I can't connect directly to the camera to control it or download images, I can still pop the CF card in my drive and transfer the RAW files.

Silly question, but you are definitely recording the images as RAW. Reason I ask is that I accidently switched my camera to a different "user" setting a little while ago and didn't realise until I spotted the jpeg files on the memory card.
1 Oct 2009 8:19PM
Thanks Cristian - I have done what you said Doh!!! lol thanks for the advice, its often the simplest of things - in the menu it had large file next to raw and I thought I was selecting the raw file

Thanks again

Joanne

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