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Hi.... my daughter and her husband have had fitted in their kitchen/dining room,30 metres of Eazi Lay flooring from the Distinctive Flooring Co.
Initially it looked great but then it started lifting and gaps appearing.
They had the guys back and they messed about with it some, I think sticking it down when it's not supposed to be stuck.
It's still not right and the situation is made worse by the school holidays just starting and my daughter has 2 young boys one of whom is autistic and cannot cope with the upheaval.
They have'nt yet paid for the floor so they have this leverage and my daughter is 'gonna ring them again.
We don't think that they put down any underlay.
I just wondered if anyone has experience with this type of flooring and can offer any advice.
...any help/suggestions much appreciated...many thanks....Mike
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Has it been laid over a concrete floor? Have they left gaps around the edge of the room?
Quote: We don't think that they put down any underlay.
Well that would be a probelm on a concrete floor as there is supposed to be a plastic sheet at least underneath. (I have always used accoustic boards as well).
They need to explain what is wrong with it - gaps and lifting sound like a damp problem to me.
No...the floor is a mixture of floorboarding and chipboard.
I don't know whether gaps were left, all the skirting was removed and replaced after laying.
It was professinally laid.
Sounds like they havent then, or not enough. That type of flooring will expand if if it cant expand because there is no gap for it to expand into it will warp.
Could also be humidity?
Quote: I don't know whether gaps were left, all the skirting was removed and replaced after laying.
The gaps woud be under the skirting normally.
It was professinally laid.
No barrier or no gaps - sounds like it was badly installed to me. I have installed loads of these floors around Lobster manor and never had a problem with lifting, etc.
Quote: I have installed loads of these floors around Lobster manor and never had a problem with lifting, etc.
Thanks...is this the exact same stuff ? ....we were wondering if it was a new product and not yet proven.
When my daughter first spoke to the company I think that they were adamant that It did not need underlay, however subsequently they refused to discuss it as she was not the customer, the suppliers were and I see on their website that this special underlay is critical.
Someone from the flooring company came round and took photos and it was relaid with some kind of underlay but my daughter is still not happy....perhaps she is expecting too much, but this is supposed to last a lifetime so one would expect it to be perfect.
Quote: Thanks...is this the exact same stuff ?
No, just normal laminates & solid wood floors. If I have found the right stuff, looking at the broucher it apears to be made of PVC. So I wouldnt have thought damp would be a problem.
They quote a 15year warranty, so I would expect it to last more than a few weeks without problems.
Quote: It was professinally laid.
The company may have a team of fitters on a contract basis with some having rather less experience than others.
Some pictures of it would help. not only here but also with the company.
Gaps should be left when fitting against the wall for expansion. the skirting then replaced on top avoiding the use of beading.
It could be high and low humidity contrast when fitting.
It could also be a case of stripping the floor and starting from scratch.
They are fortunate no payment has been made.
Quote: If I have found the right stuff
yes...that's the one....thanks.
If it is anything other than flat then I would say it is unacceptable as a floor.
I think it is only natural to be overly critical after having a major problem with something, but at the end of the day your daughter is the one who has to be happy.
If the company get awkward about what they see as undue delay in payment, then maybe they can negotiate phased payment over 3 months or so to see how the floor settles?
And they should keep all correspondence and write down now a record of how this has developed because it will be a nightmare to do if this gets worse ofer the next 6 months.
Worth giving these a ring
Thanks everyone...I will suggest to my daughter that she keeps a diary of events and maybe contact the C.A.B.
If you google eazi lay, this topic is on the front page - not sure if it's good or bad advertising for them.
If they have resolved it by relaying the floor for free after saying the first floor fitters are no longer working for them then that's good customer service in dealing with something that went wrong. Esp if they give a money off token towards any second floor laying.
Apart from this one complaint - i'm now considering this for a bathroom floor - so maybe good advertising.
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