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KevSB
KevSB  101407 forum posts United Kingdom5 Constructive Critique Points
20 Mar 2013 - 4:02 PM

If I was you cheddar, I would contact your Bank asp and have this payment stopped, and request a payback as I suspect this may be a scam, I got caught by one a few months ago, Zinnga. In that you had to pay 25 quid to cancel membership, but they keep Taking payments for months afterwards, In my case they only got 4 quid but the bank advised me to get rid of my card and apply for new one.

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20 Mar 2013 - 4:02 PM

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cheddar-caveman
20 Mar 2013 - 4:07 PM

OK, the reason this has happened is that I run Firefox and from somewhere an add-on has attached itself to it. The add-on is called Yontoo 1.20.02. I have now disabled this "whatever it is" and although the survey still appears along the top of the ePhotozine page, there is no active link in it.

Beware Yontoo!

Oh the money was taken from my mobile so I have no way to claim it back (I don't think?)

Pete
Pete Site Moderator 1318441 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
20 Mar 2013 - 4:11 PM


Quote: and although the survey still appears along the top of the ePhotozine page, there is no active link in it.

The survey is created by us and totally safe. It has nothing to do with the spam links that are from your computer that only you saw.
It's worth downloading and running the free program Malwarebytes to make sure there's nothing else lurking

Last Modified By Pete at 20 Mar 2013 - 4:14 PM
hobbs
hobbs  101222 forum posts United Kingdom
20 Mar 2013 - 4:15 PM


Quote: OK, the reason this has happened is that I run Firefox and from somewhere an add-on has attached itself to it. The add-on is called Yontoo 1.20.02. I have now disabled this "whatever it is" and although the survey still appears along the top of the ePhotozine page, there is no active link in it.

Beware Yontoo!

Oh the money was taken from my mobile so I have no way to claim it back (I don't think?)

It is worth contacting your mobile provider and explaining the situation, they might be able to claim it back on your behalf, as well as blocking the number on their network going forward.

JJGEE
JJGEE  96275 forum posts England18 Constructive Critique Points
20 Mar 2013 - 4:18 PM

Perhaps this too technical for me Sad

But those orange links are within the epz created survey wording, so does this imply that somehow somebody has accessed epz and added the links ?

cheddar-caveman
20 Mar 2013 - 4:18 PM

Cheers hobbs - I'll give that a go but not holding my breath!Sad

cheddar-caveman
20 Mar 2013 - 4:20 PM


Quote: Perhaps this too technical for me Sad

But those orange links are within the epz created survey wording, so does this imply that somehow somebody has accessed epz and added the links ?

Too technical for me as well but yes, that's basically what "someone" did. They made some of the words into a hyperlink to another survey site where they take your money! Clever but very annoying!

davidburleson
davidburleson ePHOTOzine Staff 72335 forum postsdavidburleson vcard United Kingdom
20 Mar 2013 - 4:22 PM


Quote: Perhaps this too technical for me Sad

But those orange links are within the epz created survey wording, so does this imply that somehow somebody has accessed epz and added the links ?

If your using firefox, you just need to go to the add-ons in firefox and remove Yontoo:

http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

Pete
Pete Site Moderator 1318441 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
20 Mar 2013 - 4:22 PM


Quote: But those orange links are within the epz created survey wording, so does this imply that somehow somebody has accessed epz and added the links ?

No they've run a script on the affected computer to highlight words that they hope the user will click on. It's called the "text link virus". If they'd managed to get into our system everyone would be affected but we'd see it and eradicate rather sharpish!

Last Modified By Pete at 20 Mar 2013 - 4:23 PM
cheddar-caveman
20 Mar 2013 - 4:25 PM

If it has done nothing else it's taught me how to throw away 4.50, take screen shots and remove malware from my computer. Cheap lesson? - possibly - more annoying!

hobbs
hobbs  101222 forum posts United Kingdom
20 Mar 2013 - 4:35 PM


Quote: Cheers hobbs - I'll give that a go but not holding my breath!Sad

If you have any issues and are with Virgin Media let me know, I can see if I can have a chat with someone in our fraud team. Just PM me.

cheddar-caveman
20 Mar 2013 - 4:43 PM

Thanks again hobbs. Unfortunately I'm an Orange man!

saltireblue
saltireblue Site Moderator 43815 forum postssaltireblue vcard Norway23 Constructive Critique Points
20 Mar 2013 - 4:51 PM


Quote: Thanks again hobbs. Unfortunately I'm an Orange man!

I hear rumours Ian Paisley uses Orange...

answersonapostcard
answersonapostcard Site Moderator 1012596 forum postsanswersonapostcard vcard United Kingdom15 Constructive Critique Points
20 Mar 2013 - 5:39 PM

Its worth having a word with Orange, just to make sure they arent one of these scam phone text companies as well, the ones where they send you text and it costs you money each time - and not small amounts either?!

JJGEE
JJGEE  96275 forum posts England18 Constructive Critique Points
22 Mar 2013 - 1:44 PM

I have just spotted this about Yontoo

But of course, you became aware of it first here on epz Wink

Last Modified By JJGEE at 22 Mar 2013 - 1:44 PM

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