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Cash back problems!

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    Ian Pratt
    Ian Pratt  1275 forum posts
    14 Nov 2007 - 2:10 PM

    I bought a Canon 400D in July 2007 and submitted an application for a 50 refund. Despite numerous telephone calls and letters to Canon in Eire I have received nothing. Has anyone else had the same problem?

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    14 Nov 2007 - 2:10 PM

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    richard00
    richard00  8504 forum posts1 Constructive Critique Points
    14 Nov 2007 - 2:19 PM

    Some have, some haven't had a problem. My 400D cashback took a month at around the same time as yours. And a cashback on a 24-70L only took 2 weeks.

    Rob72
    Rob72  6
    14 Nov 2007 - 6:01 PM

    I applied for canon cash back at a similar time and phoned with no luck so far despite reasurance from the call centre that it would be sorted soon that was over a month ago.

    Carabosse
    Carabosse e2 Member 1139461 forum postsCarabosse vcard England269 Constructive Critique Points
    14 Nov 2007 - 6:13 PM

    I've had Canon cashbacks on 4 items now. They all arrived.................... eventually!

    It's one of those "Don't hold your breath" things! Wink

    Last Modified By Carabosse at 14 Nov 2007 - 6:14 PM
    Ian Pratt
    Ian Pratt  1275 forum posts
    14 Nov 2007 - 6:31 PM

    Don't Canon realise that any goodwill engendered by the cash back is lost if there is a delay in paying it or do they just not care? Probably the latter sadly!

    geoffash26
    geoffash26  102506 forum posts United Kingdom
    14 Nov 2007 - 7:12 PM


    Quote: any goodwill engendered by the cash back is lost if there is a delay in paying it

    Do canon state how quickly they will send the cash back? If not I don't think any goodwill will be lost well certainly not by me
    I've claimed on a good few items in the past and always received it although not quickly

    elowes
    elowes  102832 forum posts United Kingdom
    14 Nov 2007 - 7:55 PM

    Took 6 weeks for my 5D cash back. Not personally known of any problems getting it but it takes time. 3 months seems a long time though.

    Ian Pratt
    Ian Pratt  1275 forum posts
    14 Nov 2007 - 10:54 PM

    they say 28 days on their literature, and sent me a letter and referred me to a website saying that the refund was on it way a month ago. so I think some criticism is justified

    Carabosse
    Carabosse e2 Member 1139461 forum postsCarabosse vcard England269 Constructive Critique Points
    15 Nov 2007 - 1:36 AM

    I think my quickest was 3 weeks, and slowest 3 months

    geoffash26
    geoffash26  102506 forum posts United Kingdom
    15 Nov 2007 - 7:07 AM


    Quote: so I think some criticism is justified

    In that case I agree

    Graywolf
    Graywolf  7964 forum posts United Kingdom
    15 Nov 2007 - 9:33 PM

    OK there have a been a couple of posts about this. I bought my 400D and submitted my refund request in April. I late May they told me I had been paid in November 2007! I'm still waiting. I recently upgraded to a 40D and I' wondering whether I can really be bothered to put myself through it again.

    neptuno
    neptuno  6 United Kingdom
    23 Nov 2007 - 3:00 PM

    I have had no problem. Bought a 100-400 L IS USM at the beginning of the month and received cashback cheque yesterday

    Stan

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