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I've recently got back from buying a lens and a Wacom tablet from my local Jessops and the service I received, both over the phone prior to my visit and during the visit itself was first class.
My transaction was straightforward but an assistant was explaining the virtues and differences (or otherwise) of various Canon DSLRs to a couple, presumably potential customers and he certainly sounded as if he knew his stuff.
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Focus just won't be the same, I always manage to spend some brass with them there, some times too much
Such a shame, I always use the Jacobs in Leicester by the train station, staff are knowledgeable and will price check on line for you to see if they are competative, usually throw in a sweetener as well, they always know you when you go in as well.
They have a shop in Whiteladies Road, Bristol and it's one of the few places I'll go to purely because the staff there have some knowledge. Not just of their products, but photography in general, a rare thing in the high street retail sector these days.....Hope the receiver can find a buyer for them.
As a member of staff for Jacobs, I would like to say thank you for the support we are getting from customers and fellow photographers.
Hi Chris. What's the situation? It must be worrying for everyone.
jessops went the same way and are now owned I think by hsbc their bank see http://www.guardian.co.uk/business/2009/sep/29/jessops-sells-stake-hsbc
and photo shops ALWAYS paid low wages so either dedicated and keen staff or chimps who like peanuts?
Situation is that we (the sales staff) just carry on as normal until further notice. If there are any updates then they will be found in the usual places
Jessops staff seem to know as much about photography as PC World do about computing
I do hope they come out of this OK, I try to use the Jaccobs store at London Bridge whenever possible as the staff know what they are talking about and they actually have quality gear in stock.
Though they do seem to be helping me feed my ThinkTank addiction which is not so good
AH but PC world aka DIXONS GROUP
caught the kiddy fiddler "gary glitter" cos they were nosey! and looked on his hard drive, GOOD YES but
because I had a punter who was a pain in the bottom area, AND HE INSISTED I got a HD installed that day not a GOOD one couriered in tomorrow....
I actually resorted to getting a HD from them on the QT
BUT they supplied me with a customers old one (NICE?) but even better it ha ALL HIS DATA ON IT emails photos when I told them they said OH bring it back, I copied the data in full and told their legal dept
THEY PAID ME £500 TO SHUT UP! THAT'S nice
apart from that they are useless! & very!
When I started off in photography I was with Jessops, at one of their small Birmingham branches as a result of a friend's recommendation. The staff there were knowledgeable and helpful. An added bonus was that they were all togs themselves and took the time to find out how the cameras and other equipment worked. Unfortunately when the Bull Ring shopping centre was redeveloped they shut that branch down and opened a store there. From what the manager told me the BR shop was smaller than the old branch's stock room.
As the BR shop was so busy that you got zero customer service the only option was their "superstore" which was staffed by people who seemed to know less about photography than I did. Worryingly they seemed to know an equal amount about the products.
So I switched to Jacobs and have not looked back.
As for the Jacobs staff being unemployable maybe they would make the current Jessops staff look very bad?
Or then again it could be that the poster was referring to the fact that there are not many jobs around at the moment. And from what I have seen the main consideration when employing staff seems to be "how many units can you shift?" Rather than do you have previous experience with the products.
Hope Jacobs get sorted out.
I made the remark about Jacobs staff being unempoyable because I've had nothing but first-class service from them. This is in stark contrast to the "other major chain".
If the other major chain were to hire an assistant from Jacobs, I imagine that he/she would show up the rest of the staff and the newcomer would soon be asked to leave!.
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