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Credit where credit is due


Gaucho Plus
13 2.6k 2 United Kingdom
26 Mar 2013 7:33PM
I know most folk on here have usually nothing but good to say about WEX (Warehouse Express), but they've just treated me very well and I feel I should let you know. I ordered a new camera from them on the 15th March and was told that, having paid a fair whack for delivery here in the south of France, it would be with me on Wednesday 20th which seemed good. Short story is that having got to France, the box sat in a depot in the north for 4 days, was eventually moved on to another depot in Avignon for 3 days and finally got to me this afternoon. From 2 working days to 6 working days. Of, course you are expecting it any minute so you stick indoors waiting and it's just as well I'm retired.

I explained the situation to them because I thought they ought to know that their carriers were letting them down. Almost immediately I received an apology and was told that they would be refunding the delivery costs in full. I am very impressed.

Oh, and the new camera ain't bad either Smile

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pulsar69 10 1.6k 6 United Kingdom
26 Mar 2013 9:26PM
Good to hear ! what camera did you get ?

I too have just ordered from wex and service was spot on , unlike some ...
Gaucho Plus
13 2.6k 2 United Kingdom
26 Mar 2013 10:08PM
Now that the prices have come down I got the Nikon D7000. My son has taken on my D90.
widtink 2 406 2 Scotland
26 Mar 2013 10:13PM
Hey Gaucho , fair enough I stay in Scotland but I have bought a few things off wex in the last 3 months and have found them a dream to deal with no probs at all Grin

Rod
janeez Plus
6 1.3k 8 United Kingdom
26 Mar 2013 10:30PM
Bought my new camera and lens from Wex. Fantastic service.
Peter_West 3 211 United Kingdom
27 Mar 2013 8:14AM
Last week ordered new lens, arrived next day at 9am, Smile
ianrobinson Plus
5 1.2k 8 United Kingdom
27 Mar 2013 8:40AM
I am a regular customer of there's, dealt with them for 5 years or so and every time i am pleased with the service and product.
A great company to deal with for all your camera needs.
keithh Plus
11 23.5k 33 Wallis And Futuna
27 Mar 2013 8:44AM
WEX actually save my life.
puertouk 3 1.1k 17 United Kingdom
27 Mar 2013 8:54AM
No doubt WEX have an agreement with the carriers on delivery dates and they will most probably will get their money back themselves. So in fairness, its the carriers who are penalised
KevSB 11 1.5k 5 United Kingdom
27 Mar 2013 8:59AM

Quote:No doubt WEX have an agreement with the carriers on delivery dates and they will most probably will get their money back themselves. So in fairness, its the carriers who are penalised


This is about good service Stephen, nothing about who pays for it!

Wex are definitely the industry Standard for customer care and good service
Gaucho Plus
13 2.6k 2 United Kingdom
27 Mar 2013 9:00AM
Hey Keith, would that have been mouth to mouth? Tongue
keithh Plus
11 23.5k 33 Wallis And Futuna
27 Mar 2013 9:41AM
In their dreams. Wink
ade123 Plus
2 220 1 United Kingdom
27 Mar 2013 5:22PM
I ordered a lens from wex last Friday afternoon (paid 7.50 for delivery) and parcel force were knocking on my door 7.45 am the next morning.

Everything about the order was spot on from customer service to delivery.

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