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Email Faux Pas

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csurry
csurry  129230 forum posts92 Constructive Critique Points
21 Mar 2011 - 7:23 PM

So go on, we've all done it. I know I have tonight at work.

I opened two emails, one that I wanted to respond to and one that I needed to deal with in a different way. Guess what I typed the abrupt "OK I get the subtext, hands off message, that's me done" style reply on the wrong email and hit send.

As soon as I hit send I knew what I had done.

So do you
a) recall - which just makes people read the original message out of curiosity
b) send an explaining email, or
c) ignore it, hope the person who reads the message just thinks "What? Idiot! " And that's an end to it.

If only you could time travel and just go back 5 minutes from moments like this.

Anyway if nothing else I may amuse someone who has had a bad day today...

I've gone with option C by the way Grin

Last Modified By csurry at 21 Mar 2011 - 7:25 PM
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21 Mar 2011 - 7:23 PM

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sherlob
sherlob e2 Member 82271 forum postssherlob vcard United Kingdom123 Constructive Critique Points
21 Mar 2011 - 7:28 PM

I wondered why you sent me that Cheryl! Wink

csurry
csurry  129230 forum posts92 Constructive Critique Points
21 Mar 2011 - 7:30 PM

If only it were you Adam. Unfortunately the curt email went to my manager at work at in the context of the email it was attached to just looks rude.

Good job I'm working out my notice anyway...

Nick_w
Nick_w e2 Member 73818 forum postsNick_w vcard England99 Constructive Critique Points
21 Mar 2011 - 7:39 PM

Yep, we've all done it my worst was hit the "reply to all", instead of forward with some not too complimentary remarks about one of the recipients (thankfully it wasn't that bad)..

What about option 4 pick up the phone and apologize, stating exactly what happened - maybe he / she will see the funny side. If I were the recipient I would prefer someone to front up.

csurry
csurry  129230 forum posts92 Constructive Critique Points
21 Mar 2011 - 7:50 PM

A bit late for that option now...

Scutter
Scutter e2 Member 61742 forum postsScutter vcard United Kingdom6 Constructive Critique Points
21 Mar 2011 - 8:03 PM

I've certainly been there (and survived!Wink even worse I sent it to a client..............Tongue....)

I thought that if you recalled a message before the recipient had opened it you were safe! (on MS Exchange anyway).

csurry
csurry  129230 forum posts92 Constructive Critique Points
21 Mar 2011 - 8:12 PM

Nope, not if they ignore the recall and open the original message, which is what anyone on receiving the recall who knows that does.

Well it kind of is a client as well, all a bit complex. Really hoping nothing more is ever said about it and he really is just thinking I'm an idiot.

Big Bri
Big Bri  1315548 forum posts England
21 Mar 2011 - 9:43 PM

LOL.

I recently added a distribution list to an email CC just so I could expand it, check it was correct, then email someone various names from the list, with certain comments about those people. And I forgot to remove the DL from the CC field.....

Smile

Wasn't too rude though Wink

Big Bri
Big Bri  1315548 forum posts England
21 Mar 2011 - 9:45 PM

I would always go for option b). Email them and explain you typed in the wrong email. I do it sometimes when I have multiple messenger windows open.

csurry
csurry  129230 forum posts92 Constructive Critique Points
21 Mar 2011 - 10:11 PM

I'll see if I have a reply in the morning and then decide what to do. If no reply I'll just pretend like it never happened. If a reply asking what the **** am I talking about then I'll just have to own up and say wrong email, wrong response, wrong recipient.

Don't you just hate that as soon as I pressed send, well probably a milisecond before that moment I knew, but it was too late.

strawman
strawman  1021999 forum posts United Kingdom16 Constructive Critique Points
21 Mar 2011 - 10:41 PM

Option b for me every time, and yes I have done it more than once.

It is better to say sorry had 2 mails open and replied to the wrong one than letting it fester.

Grampy
Grampy  4507 forum posts England71 Constructive Critique Points
22 Mar 2011 - 2:22 PM

Dear sir
In relation to my order of 150 viagra 11mg tablets I would like to increase the amount to 250 as I'm expecting friends from epz this weekend.

csurry
csurry  129230 forum posts92 Constructive Critique Points
22 Mar 2011 - 7:09 PM

Went with c) apart from a sarcastic comment and a few knowing smirks as a certain subject was raised all appears well. Well as well as can be expected!

Just needed to confess last night as there was no one physically present that I could share with, and I needed to get it out of my system. Once done there's not a lot you can do to make the situation better, but a lot you can do to make the situation worse!

Carabosse
Carabosse e2 Member 1139390 forum postsCarabosse vcard England269 Constructive Critique Points
23 Mar 2011 - 9:30 AM

Same sort of thing can happen, even more easily, with text messages. I send very few but have sent to the wrong person in the past. Thankfully it was innocuous... but must have been a bit puzzling to the recipient.

But I could imagine (e.g.) expressions of love/lust sent to the wrong person could have 'interesting' consequences! biggrin-dark.jpg

joolsb
joolsb  927115 forum posts Switzerland38 Constructive Critique Points
23 Mar 2011 - 9:50 AM

I'd do a recall anyway as

1. There's a small chance they won't read it and
2. if they do, they'll know it wasn't sent intentionally as it will be obvious that you tried to recall it.

If all else fails, send a follow-up containing a grovelling apology. Wink

Last Modified By joolsb at 23 Mar 2011 - 9:51 AM

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