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Email Faux Pas


csurry
12 9.2k 92
21 Mar 2011 7:23PM
So go on, we've all done it. I know I have tonight at work.

I opened two emails, one that I wanted to respond to and one that I needed to deal with in a different way. Guess what I typed the abrupt "OK I get the subtext, hands off message, that's me done" style reply on the wrong email and hit send.

As soon as I hit send I knew what I had done.

So do you
a) recall - which just makes people read the original message out of curiosity
b) send an explaining email, or
c) ignore it, hope the person who reads the message just thinks "What? Idiot! " And that's an end to it.

If only you could time travel and just go back 5 minutes from moments like this.

Anyway if nothing else I may amuse someone who has had a bad day today...

I've gone with option C by the way Grin

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sherlob e2
8 2.4k 126 United Kingdom
21 Mar 2011 7:28PM
I wondered why you sent me that Cheryl! Wink
csurry
12 9.2k 92
21 Mar 2011 7:30PM
If only it were you Adam. Unfortunately the curt email went to my manager at work at in the context of the email it was attached to just looks rude.

Good job I'm working out my notice anyway...
Nick_w e2
7 4.1k 99 England
21 Mar 2011 7:39PM
Yep, we've all done it my worst was hit the "reply to all", instead of forward with some not too complimentary remarks about one of the recipients (thankfully it wasn't that bad)..

What about option 4 pick up the phone and apologize, stating exactly what happened - maybe he / she will see the funny side. If I were the recipient I would prefer someone to front up.
csurry
12 9.2k 92
21 Mar 2011 7:50PM
A bit late for that option now...
Scutter e2
7 1.7k 6 United Kingdom
21 Mar 2011 8:03PM
I've certainly been there (and survived!Wink even worse I sent it to a client..............Tongue....)

I thought that if you recalled a message before the recipient had opened it you were safe! (on MS Exchange anyway).
csurry
12 9.2k 92
21 Mar 2011 8:12PM
Nope, not if they ignore the recall and open the original message, which is what anyone on receiving the recall who knows that does.

Well it kind of is a client as well, all a bit complex. Really hoping nothing more is ever said about it and he really is just thinking I'm an idiot.
Big Bri e2
13 15.7k United Kingdom
21 Mar 2011 9:43PM
LOL.

I recently added a distribution list to an email CC just so I could expand it, check it was correct, then email someone various names from the list, with certain comments about those people. And I forgot to remove the DL from the CC field.....

Smile

Wasn't too rude though Wink
Big Bri e2
13 15.7k United Kingdom
21 Mar 2011 9:45PM
I would always go for option b). Email them and explain you typed in the wrong email. I do it sometimes when I have multiple messenger windows open.
csurry
12 9.2k 92
21 Mar 2011 10:11PM
I'll see if I have a reply in the morning and then decide what to do. If no reply I'll just pretend like it never happened. If a reply asking what the **** am I talking about then I'll just have to own up and say wrong email, wrong response, wrong recipient.

Don't you just hate that as soon as I pressed send, well probably a milisecond before that moment I knew, but it was too late.
strawman e2
11 22.0k 16 United Kingdom
21 Mar 2011 10:41PM
Option b for me every time, and yes I have done it more than once.

It is better to say sorry had 2 mails open and replied to the wrong one than letting it fester.
Grampy e2
5 507 71 England
22 Mar 2011 2:22PM
Dear sir
In relation to my order of 150 viagra 11mg tablets I would like to increase the amount to 250 as I'm expecting friends from epz this weekend.
csurry
12 9.2k 92
22 Mar 2011 7:09PM
Went with c) apart from a sarcastic comment and a few knowing smirks as a certain subject was raised all appears well. Well as well as can be expected!

Just needed to confess last night as there was no one physically present that I could share with, and I needed to get it out of my system. Once done there's not a lot you can do to make the situation better, but a lot you can do to make the situation worse!
Carabosse e2
11 39.7k 269 England
23 Mar 2011 9:30AM
Same sort of thing can happen, even more easily, with text messages. I send very few but have sent to the wrong person in the past. Thankfully it was innocuous... but must have been a bit puzzling to the recipient.

But I could imagine (e.g.) expressions of love/lust sent to the wrong person could have 'interesting' consequences! biggrin-dark.jpg

joolsb e2
10 27.1k 38 Switzerland
23 Mar 2011 9:50AM
I'd do a recall anyway as

1. There's a small chance they won't read it and
2. if they do, they'll know it wasn't sent intentionally as it will be obvious that you tried to recall it.

If all else fails, send a follow-up containing a grovelling apology. Wink

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