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email from foliopic?downgrade?????

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    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 3:16 PM

    I received an email saying thanks for renewing your site for a further year "which i have not renewed" it also said some features were downgraded? confused as why i got email in the first place thought this might be a good place to start, any one eles had this? i checked my site and it seems iv lost the ability to upload pics from my epz gallery, one for pete i think, sorry to be a pain but dont like emails that dont make sence
    steve

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    29 Jan 2013 - 3:16 PM

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    Pete
    Pete Site Moderator 1318443 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    29 Jan 2013 - 3:19 PM

    So you had a one year subscription and then didn't renew? Hmm I'll look into it. Can you send me the email that you got so I can check what was sent out. peter@web address

    Last Modified By Pete at 29 Jan 2013 - 3:21 PM
    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 3:22 PM

    no pete joied up and paid for 1 year

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 3:24 PM

    ill forward you the email.
    thanks.
    steve

    Pete
    Pete Site Moderator 1318443 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    29 Jan 2013 - 3:24 PM

    recently or is the one year about to expire?

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 3:31 PM

    no pete i have over 100 days left before i should renew

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 3:34 PM

    just checked my admin page days renual due 167

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 4:00 PM

    having a prob pete sending you email,

    davidburleson
    davidburleson ePHOTOzine Staff 72350 forum postsdavidburleson vcard United Kingdom
    29 Jan 2013 - 4:04 PM

    Hi Steve,

    I've just had a look at your account it appears that you came to the site in July when we were offering a free lite version for 1 year. It looks like you purchased a standard package for 6 months back on the 24th July. Therefore, those 6 months are now up and you have been reverted back to the initial free foliopic lite you initially took up.

    Hope that clears things up. If you renew your standard package again, all your features will come back.

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 4:25 PM

    ok thats fine it was just the email that i was in doubt about saying thank you for renewing and i had not "credit cards and all that" carnt be to careful these days. thanks for taking time to reply and put me in the picture!! no pun intended. i will be renewing as soon as the wife comes back home from work with the visa!!!!
    thanks again.
    steve

    STEVELIN
    STEVELIN  6155 forum posts Ireland3 Constructive Critique Points
    29 Jan 2013 - 4:40 PM

    ok my mistake thanks
    steve

    Last Modified By STEVELIN at 29 Jan 2013 - 4:41 PM
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