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email from foliopic?downgrade?????


STEVELIN e2
6 160 3 Ireland
29 Jan 2013 3:16PM
I received an email saying thanks for renewing your site for a further year "which i have not renewed" it also said some features were downgraded? confused as why i got email in the first place thought this might be a good place to start, any one eles had this? i checked my site and it seems iv lost the ability to upload pics from my epz gallery, one for pete i think, sorry to be a pain but dont like emails that dont make sence
steve

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Pete e2
13 18.7k 96 England
29 Jan 2013 3:19PM
So you had a one year subscription and then didn't renew? Hmm I'll look into it. Can you send me the email that you got so I can check what was sent out. peter@web address
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 3:22PM
no pete joied up and paid for 1 year
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 3:24PM
ill forward you the email.
thanks.
steve
Pete e2
13 18.7k 96 England
29 Jan 2013 3:24PM
recently or is the one year about to expire?
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 3:31PM
no pete i have over 100 days left before i should renew
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 3:34PM
just checked my admin page days renual due 167
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 4:00PM
having a prob pete sending you email,
29 Jan 2013 4:04PM
Hi Steve,

I've just had a look at your account it appears that you came to the site in July when we were offering a free lite version for 1 year. It looks like you purchased a standard package for 6 months back on the 24th July. Therefore, those 6 months are now up and you have been reverted back to the initial free foliopic lite you initially took up.

Hope that clears things up. If you renew your standard package again, all your features will come back.
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 4:25PM
ok thats fine it was just the email that i was in doubt about saying thank you for renewing and i had not "credit cards and all that" carnt be to careful these days. thanks for taking time to reply and put me in the picture!! no pun intended. i will be renewing as soon as the wife comes back home from work with the visa!!!!
thanks again.
steve
STEVELIN e2
6 160 3 Ireland
29 Jan 2013 4:40PM
ok my mistake thanks
steve

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