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Error 0xc000007b after loading Lightroom 4

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    Dabber
    Dabber  12128 forum posts England
    21 May 2013 - 8:16 PM

    I have just received my Lightroom V4 from Camera World, and obviously loaded straight away.

    There were no reported errors, everything seemed fine, it finished loading, so I double clicked the shortcut and this message came up:-

    "The application was unable to start correctly (0xc000007b) click ok to close the application"

    So I uninstalled it, and reloaded (just in case there was a gremlin hiding somewhere! but the same message appeared.
    I have never had this happen before.

    I'm running Windows 7 and I have Adobe Elements & Premiere Elements 9 all ok.

    Before contacting Camera World I wondered if this meant anything to anyone, or even better can give a solution.

    Thanks in advance

    John

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    21 May 2013 - 8:16 PM

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    CTee
    CTee  746 forum posts United Kingdom
    21 May 2013 - 8:44 PM

    You may be better off downloading the latest LR4 version from the Adobe website, then installing that with your serial number. If you use the CD when you / it checks for updates you will doing that anyway!!

    Jestertheclown
    21 May 2013 - 9:56 PM

    I'd take it back and ask for a replacement and make sure it works.

    Installing downloaded stuff's OK, provided you can easily access another download should you ever need to reinstal it for some reason. Photoshop versions older than the current one spring to mind and I'm not sure about Lightroom either.
    I much prefer to have a hard copy of software stashed away somewhere.

    Out of interest, I'm using the trial of LR4 but I'm not going to pay for a licence until LR5 comes along. I'm just thinking that it might be cheaper than buying LR4 and almost immediately upgrading.

    Just a thought.

    Last Modified By Jestertheclown at 21 May 2013 - 9:57 PM
    Dabber
    Dabber  12128 forum posts England
    21 May 2013 - 10:10 PM

    CTee, I thought that's a great idea, so I did exactly what you suggested, however when I came to run it I got exactly the same message!

    Maybe there is problem with my PC...........virus? Although I do run Avast and keep it bang up to date.

    Anyone know anything about error codes?

    Thanks

    John

    gossie
    gossie  3
    21 May 2013 - 11:05 PM

    type the error code into google and you'll see a lot of friends.

    cats_123
    cats_123 e2 Member 103956 forum postscats_123 vcard Northern Ireland24 Constructive Critique Points
    22 May 2013 - 8:21 AM

    Quite a few posts in the Adobe forum on this....have a look at this one Smile

    Adobe Lightroom forum

    Last Modified By cats_123 at 22 May 2013 - 8:21 AM
    Dabber
    Dabber  12128 forum posts England
    22 May 2013 - 12:44 PM

    cats_123

    Thanks for the link, I tried to send the two dll files as shown in forum, but I get the message access denied cannot create.
    So I tried to copy and paste.......but the paste option was grayed out.

    Anyone had this problem and solved it?

    Thanks

    John

    mikehit
    mikehit e2 Member 45756 forum postsmikehit vcard United Kingdom9 Constructive Critique Points
    22 May 2013 - 1:24 PM

    You may need to go into Adobe directory in the Explorer and make sure it is not 'read only' (richt-click on the directory name and 'properties')

    Dabber
    Dabber  12128 forum posts England
    22 May 2013 - 1:56 PM

    Well, between us we finally got there.

    cats_123 put me on the right road (I had spent ages trawling the web, but there's just so much to take in!)

    Anyway the reason why I think that it didn't work the first time was, that I had downloaded, from the web, Ver 4.4, which, as I had reported back on, still gave the problem.

    So I was trying to paste those dll files into Ver 4.4. Maybe, because it was a trial version downloaded from Adobe, there were 'things in place' to stop any files etc. being altered.

    I decided to load the original Ver 4.1 which I had bought from Camera World, then went through the downloading the dll files into that version, lo and behold I now have it up and running.
    Furthermore I then went back to the Adobe web site and downloaded the 4.4 Version and this time it worked.

    So thanks all for your support, it's really good to bounce things around, I think that I would have given up left to own devices.

    Regards

    John

    cats_123
    cats_123 e2 Member 103956 forum postscats_123 vcard Northern Ireland24 Constructive Critique Points
    22 May 2013 - 5:19 PM

    Glad you got it sorted SmileSmile

    Yes..what a wonderful site it is...have had all my holiday plans made here too GrinGrinGrinGrinGrinGrinGrinGrinGrin

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