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Error 0xc000007b after loading Lightroom 4


Dabber 13 176 England
21 May 2013 8:16PM
I have just received my Lightroom V4 from Camera World, and obviously loaded straight away.

There were no reported errors, everything seemed fine, it finished loading, so I double clicked the shortcut and this message came up:-

"The application was unable to start correctly (0xc000007b) click ok to close the application"

So I uninstalled it, and reloaded (just in case there was a gremlin hiding somewhere! but the same message appeared.
I have never had this happen before.

I'm running Windows 7 and I have Adobe Elements & Premiere Elements 9 all ok.

Before contacting Camera World I wondered if this meant anything to anyone, or even better can give a solution.

Thanks in advance

John

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CTee 8 92 United Kingdom
21 May 2013 8:44PM
You may be better off downloading the latest LR4 version from the Adobe website, then installing that with your serial number. If you use the CD when you / it checks for updates you will doing that anyway!!
Jestertheclown 6 6.7k 245 England
21 May 2013 9:56PM
I'd take it back and ask for a replacement and make sure it works.

Installing downloaded stuff's OK, provided you can easily access another download should you ever need to reinstal it for some reason. Photoshop versions older than the current one spring to mind and I'm not sure about Lightroom either.
I much prefer to have a hard copy of software stashed away somewhere.

Out of interest, I'm using the trial of LR4 but I'm not going to pay for a licence until LR5 comes along. I'm just thinking that it might be cheaper than buying LR4 and almost immediately upgrading.

Just a thought.
Dabber 13 176 England
21 May 2013 10:10PM
CTee, I thought that's a great idea, so I did exactly what you suggested, however when I came to run it I got exactly the same message!

Maybe there is problem with my PC...........virus? Although I do run Avast and keep it bang up to date.

Anyone know anything about error codes?

Thanks

John
gossie 4 1
21 May 2013 11:05PM
type the error code into google and you'll see a lot of friends.
cats_123 Plus
11 4.3k 25 Northern Ireland
22 May 2013 8:21AM
Quite a few posts in the Adobe forum on this....have a look at this one Smile

Adobe Lightroom forum
Dabber 13 176 England
22 May 2013 12:44PM
cats_123

Thanks for the link, I tried to send the two dll files as shown in forum, but I get the message access denied cannot create.
So I tried to copy and paste.......but the paste option was grayed out.

Anyone had this problem and solved it?

Thanks

John
mikehit Plus
5 7.6k 11 United Kingdom
22 May 2013 1:24PM
You may need to go into Adobe directory in the Explorer and make sure it is not 'read only' (richt-click on the directory name and 'properties')
Dabber 13 176 England
22 May 2013 1:56PM
Well, between us we finally got there.

cats_123 put me on the right road (I had spent ages trawling the web, but there's just so much to take in!)

Anyway the reason why I think that it didn't work the first time was, that I had downloaded, from the web, Ver 4.4, which, as I had reported back on, still gave the problem.

So I was trying to paste those dll files into Ver 4.4. Maybe, because it was a trial version downloaded from Adobe, there were 'things in place' to stop any files etc. being altered.

I decided to load the original Ver 4.1 which I had bought from Camera World, then went through the downloading the dll files into that version, lo and behold I now have it up and running.
Furthermore I then went back to the Adobe web site and downloaded the 4.4 Version and this time it worked.

So thanks all for your support, it's really good to bounce things around, I think that I would have given up left to own devices.

Regards

John
cats_123 Plus
11 4.3k 25 Northern Ireland
22 May 2013 5:19PM
Glad you got it sorted SmileSmile

Yes..what a wonderful site it is...have had all my holiday plans made here too GrinGrinGrinGrinGrinGrinGrinGrinGrin

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