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Foliopic

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    bellababe
    bellababe  4 United Kingdom
    9 Mar 2012 - 8:09 PM

    Hi there, can anyone tell me how I get to the website I have made on a 3 month basis. each time I write for info I get no reply, does anyone know how to go about recouping the page to work on or at least to see. The money has been paid but no contact since. Thanks for your help.Grin

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    mattw
    mattw  105189 forum posts United Kingdom10 Constructive Critique Points
    9 Mar 2012 - 9:03 PM

    Hello.

    I suggest you raise a report with the team. You can do this by going to 'Ephotozine' from the menu at the top, and select 'Report Problem/Suggestion'

    This will aleart the team to the problem, and they will be able to look into it for you

    Last Modified By mattw at 9 Mar 2012 - 9:14 PM
    Pete
    Pete Site Moderator 1318446 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    9 Mar 2012 - 9:03 PM

    Hi
    I don't understand your question fully. If you've paid for foliopic you have access to your admin system (suing the password you registered with) where you can add pages, galleries and create designs etc. Where did you write to ask the question?
    Pete

    bellababe
    bellababe  4 United Kingdom
    9 Mar 2012 - 10:06 PM

    I think I wrote to foliopic but got no joy. I have bought 3 months of the pro site, have the name of the website but cannot get in because of the password although they say they will send it to me cos I think i have written the wrong one in. When I go into My Website I cannot build up the site, help Sad

    Pete
    Pete Site Moderator 1318446 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    9 Mar 2012 - 10:07 PM

    if you have forgotten your password just request a new one using the forgotten password reminder from the foliopic log in page Smile

    Pete
    Pete Site Moderator 1318446 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    9 Mar 2012 - 10:12 PM

    I've just seen what the problem is - you've set up five web sites, since 2011 and you may be getting confused with which one you want to open. The latest one shows as Foliopic Plus but you have not activated your account by clicking on the email that is sent back when you register. Just click this and it will spring to life. I will adjust the date so you have not lost any days.

    bellababe
    bellababe  4 United Kingdom
    9 Mar 2012 - 10:13 PM

    Thanks for all your comments, have done what you all recommended will let you know the outcome thanks again Smile

    bellababe
    bellababe  4 United Kingdom
    9 Mar 2012 - 10:29 PM


    Quote: I've just seen what the problem is - you've set up five web sites, since 2011 and you may be getting confused with which one you want to open. The latest one shows as Foliopic Plus but you have not activated your account by clicking on the email that is sent back when you register. Just click this and it will spring to life. I will adjust the date so you have not lost any days.

    I do not know how I have done that as I was not active so much in 2011 but thanks for letting me reclick the e-mail but I did not get one to click for this payment.......sorry Sad

    bellababe
    bellababe  4 United Kingdom
    15 Mar 2012 - 6:56 PM

    Thank you so much for all your help everything is working now Grin

    Pete
    Pete Site Moderator 1318446 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    15 Mar 2012 - 7:01 PM

    good to hear - I see you've seen the new Like buttons feature and added that too. Smile

    Last Modified By Pete at 15 Mar 2012 - 7:04 PM
    bellababe
    bellababe  4 United Kingdom
    15 Mar 2012 - 7:26 PM

    Yes I did, I find it much easier working my way around than I did in 2010, but thanks again for your help.

    Pete
    Pete Site Moderator 1318446 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
    15 Mar 2012 - 8:59 PM


    Quote: Yes I did, I find it much easier working my way around than I did in 2010, but thanks again for your help.

    Good, we did a lot of useability studies and made changes to reflect what we saw. So now it should be easier to find things and create better web sites quicker Smile

    Last Modified By Pete at 15 Mar 2012 - 8:59 PM
    veep
    veep  3 United Kingdom
    7 May 2012 - 6:21 PM

    Hi, not sure if I'm being dim but when uploading images that are saved in portrait orientation (correctly so) the uploaded seems to rotate them so they are on their side. This is only happening with some images not all, so I can't work out what the problem is. Can anyone help??!

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