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Foliopic


bellababe 5 5 United Kingdom
9 Mar 2012 8:09PM
Hi there, can anyone tell me how I get to the website I have made on a 3 month basis. each time I write for info I get no reply, does anyone know how to go about recouping the page to work on or at least to see. The money has been paid but no contact since. Thanks for your help.Grin

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mattw 11 5.2k 10 United Kingdom
9 Mar 2012 9:03PM
Hello.

I suggest you raise a report with the team. You can do this by going to 'Ephotozine' from the menu at the top, and select 'Report Problem/Suggestion'

This will aleart the team to the problem, and they will be able to look into it for you
Pete Plus
13 18.7k 96 England
9 Mar 2012 9:03PM
Hi
I don't understand your question fully. If you've paid for foliopic you have access to your admin system (suing the password you registered with) where you can add pages, galleries and create designs etc. Where did you write to ask the question?
Pete
bellababe 5 5 United Kingdom
9 Mar 2012 10:06PM
I think I wrote to foliopic but got no joy. I have bought 3 months of the pro site, have the name of the website but cannot get in because of the password although they say they will send it to me cos I think i have written the wrong one in. When I go into My Website I cannot build up the site, help Sad
Pete Plus
13 18.7k 96 England
9 Mar 2012 10:07PM
if you have forgotten your password just request a new one using the forgotten password reminder from the foliopic log in page Smile
Pete Plus
13 18.7k 96 England
9 Mar 2012 10:12PM
I've just seen what the problem is - you've set up five web sites, since 2011 and you may be getting confused with which one you want to open. The latest one shows as Foliopic Plus but you have not activated your account by clicking on the email that is sent back when you register. Just click this and it will spring to life. I will adjust the date so you have not lost any days.
bellababe 5 5 United Kingdom
9 Mar 2012 10:13PM
Thanks for all your comments, have done what you all recommended will let you know the outcome thanks again Smile
bellababe 5 5 United Kingdom
9 Mar 2012 10:29PM

Quote:I've just seen what the problem is - you've set up five web sites, since 2011 and you may be getting confused with which one you want to open. The latest one shows as Foliopic Plus but you have not activated your account by clicking on the email that is sent back when you register. Just click this and it will spring to life. I will adjust the date so you have not lost any days.


I do not know how I have done that as I was not active so much in 2011 but thanks for letting me reclick the e-mail but I did not get one to click for this payment.......sorry Sad
bellababe 5 5 United Kingdom
15 Mar 2012 6:56PM
Thank you so much for all your help everything is working now Grin
Pete Plus
13 18.7k 96 England
15 Mar 2012 7:01PM
good to hear - I see you've seen the new Like buttons feature and added that too. Smile
bellababe 5 5 United Kingdom
15 Mar 2012 7:26PM
Yes I did, I find it much easier working my way around than I did in 2010, but thanks again for your help.
Pete Plus
13 18.7k 96 England
15 Mar 2012 8:59PM

Quote:Yes I did, I find it much easier working my way around than I did in 2010, but thanks again for your help.

Good, we did a lot of useability studies and made changes to reflect what we saw. So now it should be easier to find things and create better web sites quicker Smile
veep 3 3 United Kingdom
7 May 2012 6:21PM
Hi, not sure if I'm being dim but when uploading images that are saved in portrait orientation (correctly so) the uploaded seems to rotate them so they are on their side. This is only happening with some images not all, so I can't work out what the problem is. Can anyone help??!

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