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Free three year warranty


Ian Pratt 13 75
14 Apr 2010 9:09PM
I recently bought a Panasonic FZ38 online from a UK supplier who added a free three year warranty. I presumed as with every other camera warranty I have had that this covered accidental damage. It seems it may not. Has anyone else had a similar problem?
As I am a lawyer perhaps all is not lost!

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bppowell 13 2.1k 2 England
14 Apr 2010 9:46PM
I have had a few cameras with extended warranty but none of them have covered accidental damage. I have had these cameras from Digital Depot and Warehouse Express.

I had an Olympus E510 that I dropped fixed free of charge by Olympus. but they did not have to.

I do have them covered for accidental damage under personal property of my household insurance but this is subject to a 50 excess.

Barry
MikeRC Plus
10 3.5k United Kingdom
14 Apr 2010 10:48PM
I wouldn't expect accidental damage to be covered under warranty.

...like Barry says, you get that under your household policy.

....Mike
cameracat 11 8.6k 61 Norfolk Island
14 Apr 2010 11:10PM
If you want accidental damage cover you need to arrange that seperately, Though in many cases its covered by your house contents insurance, Need to check small print of your proposal paperwork.

Extended warranties are normaly just an extension of the makers warranty, Should the item fail due to a faulty part, Or some other makers own problem.....Not you dropping it into the sea, Or running over it with your car.....Wink

Your a Lawyer and you don't know.......Sheeeesh....Sad
MikeRC Plus
10 3.5k United Kingdom
15 Apr 2010 7:24AM

Quote:Your a Lawyer and you don't know.......Sheeeesh..


..what can you say ? .... "sheeesh" is about the kindest.
Ian Pratt 13 75
15 Apr 2010 8:33AM
Whatever you say I have claimed before for accidental damage under a 7 year warranty without problems and I am aware of the all risks section of my household policy. The problem is that the adverts on the internet just say "free 3 year warranty" and there is not opportunity to inspect the small print relating to the warranty.
Every warranty depends on its exact wording so my question was not quite as stupid as you may think.
Having been in legal practice successfully for over 30 years perhaps I do know some law!!!Grin
15 Apr 2010 3:09PM
Be cautious about companies adding a 3 year warranty for free. It may be an indication that the camera may be a grey import.

I recently found a UK based company (Can't remember who) selling 5DMKII's at rock bottom prices with a 3 year warranty. It turned out that the cameras were grey imports.
It may also mean that you have to pay for the repairs and then claim the money back from an insurance company.
KathyW 11 1.8k 12 Norfolk Island
15 Apr 2010 3:50PM

Quote:Whatever you say I have claimed before for accidental damage under a 7 year warranty without problems and I am aware of the all risks section of my household policy. The problem is that the adverts on the internet just say "free 3 year warranty" and there is not opportunity to inspect the small print relating to the warranty.
Every warranty depends on its exact wording so my question was not quite as stupid as you may think.
Having been in legal practice successfully for over 30 years perhaps I do know some law!!!Grin



Which camera manufacturers cover accidental damage in their product warranties? Or are we talking insurance policies? I'd like to think that if I dropped my new camera I could just claim a replacement from the manufacturer...
lawbert 8 1.8k 15 England
15 Apr 2010 4:26PM

Quote:I recently bought a Panasonic FZ38 online from a UK supplier who added a free three year warranty.


Who is this UK supplier?

I have just had a quick search through most of the UK Camera Shops and cant and never have found one with a free 3 year warranty of any type unless provided by the manufacturer (Nikon-specific cameras, Canon-specific Cameras)

Was it an Ebay Jobby?
Ian Pratt 13 75
15 Apr 2010 4:41PM
It was ukcamerastore who are based in the Midlands www.ukcamerastore.co.uk
Don't think they are grey imports.
lawbert 8 1.8k 15 England
15 Apr 2010 5:07PM
They May be based in the Midlands but thier head office is in Leighton Buzzard.

Very Strange for a Family company.

To Me they are quite certainly grey Imports,

The site looks dreadfully composed with many clicks needed to get a contact address and A phone number.

But to be fair to the company the details are in there if you look hard enough.

To be honest you could have got a UK supplied stock for exactly the same money.

If it was accidental damage that was caused to the camera then you could make yourself a name as a lawyer by getting a repair or replacement and totally redefine the UK trading laws. Grin
Ian Pratt 13 75
15 Apr 2010 6:40PM
I presumed it was UK stock rather than grey import otherwise I would have bought on E-Bay.
How can one be sure of the provenance of the item?
lawbert 8 1.8k 15 England
15 Apr 2010 6:56PM

Quote:I presumed it was UK stock rather than grey import otherwise I would have bought on E-Bay.
How can one be sure of the provenance of the item?



Phone Panasonic and quote the serial number on the afore mentioned item.....

Common sense in essence Wink
steve_p 9 1.1k England
16 Apr 2010 7:58PM
The only extended warranties which include accidental damage are usually those offered retailers such as Jessops- arranged through Domestic & General insurance for example.These come at cost though.
Having said that I bought a Sony LCD Tv a couple of years ago and was given this type of warranty free of charge!

The D&G warranties are normally settled direct so you dont have to pay for the repair first.
17 Apr 2010 9:10PM
Claims of being a lawyer aside a quick look in a dictionary to see what the word "warranty" means removes all room for doubt.
A manufacturers warranty is clearly only concerned with the manufacturers specification. So, as any lawyer knows, is sales of goods act legislation etc. There might be a valid claim in some very different circumstances - such as a camera described as splash proof that turned out not to be splash proof.
As a lawyer you will likely know under the distance selling regulations you can reject goods for any reason within approximately 10 days - including not being happy with the terms of a warranty.
As a lawyer you should be familiar with far more complex documents than an insurance policy. Either your warranty covers external accidental damage - or it does not.
If you want to e-mail me private with the policy details I will tell you what it covers - subject to a donation to an agreed charity equal to your normal hourly charge Smile

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