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Help I need advice on what to do with wedding client wanting extreme editing!

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LizS
LizS  8 United Kingdom
10 Apr 2013 - 4:44 PM

Hi everyone,

Please help me as I'm being driven round the bend by a bride. I shot a wedding several weeks back and was really happy with the photos. The bride & groom saw them and were very pleased but the bride wanted some 'nip & tuck' on a few photos. I did this as well as my normal editing. When I said their photos were ready for them to collect (they opted for a disk) she wanted to see them online first to check she was happy with them 100%. I did this and have just had a email through with 85- yes 85 image numbers that she wants re edited. When I say re edited this is what she wrote........ I want my arms made thinner, my nose made smaller, my shoulders narrowed, my waist smaller, my mums tummy tucked, my aunts tummy tucked .......... this goes on and on!!! I have spoken to her on the phone regarding this and said that she will have to pay for the work as it will take up a lot of time, but she says she doesn't want to pay as this should all be done anyway!!!
Any advice on what to say next?!

Lizzie Smile

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Earthwatcher
10 Apr 2013 - 4:59 PM

No - best word in the dictionary. If she persists just tell her that no-one and nothing, not even Photoshop, can make a silk purse from a sow's ear.

zed
zed  10551 forum posts United Kingdom
10 Apr 2013 - 5:02 PM

Say next? - "You should have seen a surgeon who specialises in body transformations if you wanted the said desired look BEFORE your wedding."

But seriously, if you have fulfilled your contract, deliver the end images and it's done, kindly explain you're a photographer not a magician.

keithh
keithh e2 Member 1022904 forum postskeithh vcard Wallis and Futuna31 Constructive Critique Points
10 Apr 2013 - 5:05 PM

Ask her if she wants her new husband to spend his nights wishing he'd married the girl in the photo's.

Jat_Riski
Jat_Riski e2 Member 664 forum postsJat_Riski vcard United Kingdom
10 Apr 2013 - 5:13 PM

It looks alike trouble ahead. I think you should record all your conversations in case they blame you for anything haven't said, agreed or promised. I might do it but you may be or may not be like the idea it is up to you.Smile

Last Modified By Jat_Riski at 10 Apr 2013 - 5:15 PM
LizS
LizS  8 United Kingdom
10 Apr 2013 - 5:23 PM

I have all clients sign a contract that says ANY retouching, digital manipulation & artist finishing is available as an optional extra- I have said I will do it but at a cost. She has also just sent a message to me asking for the pre shoot photos on disk for free too....... the pre shoot itself was free including one print as a getting to know eachother thing I do. I think I am going to have a nervous breakdown!!! lol

KarenFB
KarenFB Junior Gallery Team 84270 forum postsKarenFB vcard England162 Constructive Critique Points
10 Apr 2013 - 5:28 PM

I can't believe the lady thinks this is acceptable!! The people in the photographs just won't look like the real people!

To think, not only are we paying for a North Devon photographer to go to South Devon to take my daughter's wedding photos, but we are paying for him to stay in a Hotel for the night (with his wife and child)...................admittedly we hired the room to use on the wedding morning, but that's not the point.

Do folk think wedding photographers are magicians too? Good luck with satisfying this lady (personally I think she'll find fault no matter what you do!).

pulsar69
pulsar69  101611 forum posts United Kingdom6 Constructive Critique Points
10 Apr 2013 - 5:29 PM

Stand your ground - simple , the more you give away that you are not supposed to the more will be expected and you will end up spending forever on it. I would not agree to cosmetic enhancements in general especially not to that extent and i have told clients of mine that too in no uncertain terms , its not part of the service we dont offer to change peoples appearance , we record their day as it happens, the odd spot or beer spillage fine - but that lot NO chance.
Furthermore its not something that should be done anyway and if she asks another photographer she will get the same response.

Paul Morgan
Paul Morgan e2 Member 1315164 forum postsPaul Morgan vcard England6 Constructive Critique Points
10 Apr 2013 - 5:37 PM

I think you should password protect your customers online albums as well, anyone can view them, me included.

One or two could get upset.

Newdevonian
10 Apr 2013 - 5:44 PM

You will have fulfilled your contract. If they threaten non payment then the small claims court is your final recourse. Any court would accept that an event photograph is an accurate record of that event and that people should be accurately photographed, warts and all, unless you have a condition in your contract to remove the warts. This however has to be written up front and not after the event.

Last Modified By Newdevonian at 10 Apr 2013 - 5:45 PM
Newdevonian
10 Apr 2013 - 5:50 PM

Perhaps one or two Wedding photographers from this site could forward the relevant sections of their contract to you? At least you will be supported in court by similar contracts

Last Modified By Newdevonian at 10 Apr 2013 - 5:52 PM
LizS
LizS  8 United Kingdom
10 Apr 2013 - 6:05 PM

Thanks everyone! As regards to my client galleries and passwords, most are password protected and others are open. I always ask them on their consent forms if they want their galleries password protected, but its up to them if they want a password or not. Smile

mikehit
mikehit  56298 forum posts United Kingdom9 Constructive Critique Points
10 Apr 2013 - 6:56 PM

It is great to see you have a contract (it is surprising to read on various for a how many don't!). In any contract business, it is a constant balance between being helpful in the name of client relations by doing something for free and setting a precedent where the client thinks they can get anything they want. When we get such requests (not in wedding photography) a gentle "we would normally charge for this but just this once..." is a polite way of showing how wonderful you are.

thewilliam
10 Apr 2013 - 6:57 PM

When Photoshop work is needed because I could or should have done a better job, then it's always at my expense. Otherwise the client gets billed by the hour and an estimate of the likely cost is usually enough to dissuade.

Newdevonian
10 Apr 2013 - 7:12 PM

One last thing! Don't make any further contact by phone. Everything should be in writing.

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