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Help with odd printer quirk please!!

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    jimthistle73
    1 Apr 2009 - 5:56 PM

    Hello all - I have an old Lexmark 'Z' series printer - came with my desktop. It's only printing in B&W. I've tried two new colour cartridges (definitely the right ones!) with no joy.

    Just tried cleaning the contacts with nail polish remover - still no joy.

    Any ideas please?

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    rossd
    rossd  111061 forum posts England
    1 Apr 2009 - 6:42 PM

    I know this sounds obvious but have you unticked the 'grayscale' box? I have a cheapo Lexmark Z series which I use for printing letters etc. and there is an option to print grayscale only (under 'preferences')

    Paul65
    Paul65  6258 forum posts England
    1 Apr 2009 - 7:18 PM

    Try printing a test page (printer settings) and see if it comes out in colour as well as b&w.

    jimthistle73
    1 Apr 2009 - 9:32 PM

    Sorry for the delay in responding and cheers for the suggestions. Unfortunately, tried printing test page - all mono. All the basic stuff is in the popup preferences dialogue and I've tried all of it already.

    Usually, when a new cartridge goes in, the printer recognises the fact and runs a quick test - this didn't happen when this cartridge went in. After cleaning the contacts it did run the test, but the test was a failure :-(

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