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Helping a muppet remove malware

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Paul Morgan
Paul Morgan e2 Member 1314909 forum postsPaul Morgan vcard England6 Constructive Critique Points
24 Mar 2013 - 11:24 PM

Looks pretty straight forward to me, did you try it.

How to remove Mixi.DJ Toolbar from Google Chrome:

Click on the icon ‘Customize and control Google Chrome’, select ‘Options’.
Choose ‘Basic’ Options and change Google Chrome homepage to google.com or any other browser and then click the ‘Manage search engines…’ button.
Choose ‘Google’ and make it your default search engine

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24 Mar 2013 - 11:24 PM

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Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
24 Mar 2013 - 11:42 PM

Yes, I tried all of that and it all looked like it was going to work. Next time I opened Chrome all the bad stuff was still there.

It's a real threat. Most of the forums say it is extraordinarily difficult to remove.

Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
24 Mar 2013 - 11:48 PM

@primetime. Sorry I missed your post. I did have a quick look and couldn't see anything but I think I am going to let my computer geek pal play with the registry. If I do it and knowing my luck I'll really f**k it up and just make matters worse.

Paul Morgan
Paul Morgan e2 Member 1314909 forum postsPaul Morgan vcard England6 Constructive Critique Points
25 Mar 2013 - 12:22 AM

For the time being I`d just disable it in the windows task monitor each time I booted up.

Paul Morgan
Paul Morgan e2 Member 1314909 forum postsPaul Morgan vcard England6 Constructive Critique Points
25 Mar 2013 - 12:30 AM

Try this

http://www.malwareexperts.com/how-to-remove-mixi-dj-toolbar-infection/

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Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
25 Mar 2013 - 9:35 AM

Hi Paul. I'm sorry I went to my kip and have only just found your last post.

This is another option I have already tried. It diagnoses threats for free but wants $47.99 to remove them. Since I'm not sure it will remove what I want it to I haven't felt able to pay the money.

Thanks again for all your trouble.

Ewan

mikehit
mikehit  46154 forum posts United Kingdom9 Constructive Critique Points
25 Mar 2013 - 10:04 AM

Ewan - what are you paying 47.99 for? I used rkill and malwarebytes free of charge.

Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
25 Mar 2013 - 10:17 AM

Hi mikehit.

I went right through all the steps outlined in Paul's link. It identified the threats but said I had to register and pay $47.99 to remove them.

Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
25 Mar 2013 - 10:22 AM

Also, I should have said I did a scan with the free version of Malwarebytes and it found no threats.

mikehit
mikehit  46154 forum posts United Kingdom9 Constructive Critique Points
25 Mar 2013 - 10:24 AM

Ha! I misread the link - it is "malware experts" not 'malwarebytes'. Blush

puertouk
puertouk  21053 forum posts United Kingdom17 Constructive Critique Points
25 Mar 2013 - 11:37 AM

Ewan, have you been to this site?
Stephen

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puertouk
puertouk  21053 forum posts United Kingdom17 Constructive Critique Points
25 Mar 2013 - 11:40 AM

Try this one as well

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Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
25 Mar 2013 - 12:42 PM

Hi puertouk. Thanks for the links. I tried the first one fairly early on but it didn't work. The procedure in the second link is almost identical to another link I tried and that didn't work either. My mate is coming tomorrow so I'm just going to leave it to him.

Thanks a lot for taking the time to help me.

Ewan

Paul Morgan
Paul Morgan e2 Member 1314909 forum postsPaul Morgan vcard England6 Constructive Critique Points
25 Mar 2013 - 4:58 PM

If all else fails, save you important bits and pieces off the PC and restore the PC to factory settings, its a basic reload, its worked for me in the past.

Any previous system settings will be rendered harmless.

With my old Dell system all I need do is hold down Ctrl and tap the F11 key at boot.

Last Modified By Paul Morgan at 25 Mar 2013 - 5:04 PM
Ewanneil
Ewanneil  41118 forum posts Scotland2 Constructive Critique Points
25 Mar 2013 - 6:13 PM

Thanks Paul. I actually did a full restore yesterday and the minute I opened Chrome it came back. The restore (and probably some of the other things I've done) have removed the nasties from IE but I can't seem to shift it from Chrome. That makes me think it has somehow attached itself to my Google Account because the minute I signed in it came back. It's proving to be pretty stubborn.

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