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Helping a muppet remove malware


Paul Morgan e2
13 16.1k 6 England
25 Mar 2013 7:57PM
As in restore, I mean starting from scratch with a fresh operating system, it only take ten to fifteen minutes, then a couple of hours of updates, reloading all your programs, re calibrating your screen etc.

You can`t have done a full restore, if you had you would not be getting the continuing problems.

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Ewanneil 4 1.1k 2 Scotland
25 Mar 2013 8:13PM
I did do a full restore, I promise. A full OS re-install (which actually took well over an hour) followed by a re-install of Chrome. I opened up Chrome; signed into my account; closed Chrome again; re-opened it and there was the hi-jacked tab all over again.
Paul Morgan e2
13 16.1k 6 England
25 Mar 2013 8:14PM

Quote:I actually did a full restore yesterday and the minute I opened Chrome it came back


Simple, reload your operating system but this time don`t reload the chrome software, don`t use it at all.

Also contact chrome to get your account deleted, then open a new account.
Ewanneil 4 1.1k 2 Scotland
25 Mar 2013 8:19PM
Well I don't like IE very much; I can't stand Safari; I've never really got on with Firefox and I actually really like Chrome so, I would like to continue using it. If I had to I would use IE but I am hoping my computer techy pal will get me sorted tomorrow.

Edit: re the last two bits. Yes, that is what I was planning to do but I have such a lot bound up with my current account (various Google "Products", as they call them) that I want to think about what changing my account will mean.
Paul Morgan e2
13 16.1k 6 England
25 Mar 2013 8:24PM
Looks like this nasty is re infecting your system off line then, reloading your system then signing back in just re infects you.

I`d be speaking to chrome, looks like your account has been hijacked.
Ewanneil 4 1.1k 2 Scotland
25 Mar 2013 8:32PM

Quote:looks like your account has been hijacked.


That's what I suspect has happened but I'm not savvy enough to work out if that is actually the case so I'll speak to my mate about it.

Paul, thanks for taking the time to give me your views and comments. They have helped me a great deal.

Ewan
Ewanneil 4 1.1k 2 Scotland
26 Mar 2013 5:06PM
Just a final thank-you to all those who offered me help in getting rid of MixiDj malware from my PC.

I am now free of it, thankfully. I wish I could tell you what my friend did to remove it but his explanation baffled me.

Anyway, please learn from me and be careful what you download and how you do it.

Thanks again.

Ewan
whipspeed e2
10 4.1k 22 United Kingdom
26 Mar 2013 5:09PM
Excellent, glad you got rid of it in the end.

Sarah
Ewanneil 4 1.1k 2 Scotland
26 Mar 2013 8:35PM
Thanks for your help Sarah.

Ewan

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