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paulcookphotography


Quote:
Finally plumping for the 40mm i decided to do the usual price checking and found most places at similar prices , this led me to choose Kerso ( flashcamera ) ebay store is he came recommended, So paid the money for the new 40mm on ebay and sat back happy with myself. Imagine then my surprise when 2 hours later the money is refunded and i am sent a message to say that i phoned them and agreed a refund. I rang flash camera and was given some pretty lame and non existant excuse about recent frauds ( remembering that i purchased through paypal and on ebay this is no excuse ) and after a pointless discussion with them decided to go elsewhere and left somewhat confused with that situation to say the least.


I'm confused with this. Are they saying someone pretending to be you contacted them requesting the transaction to be cancelled? It sounds like there has been some attempt at fraud there (as in someone has been trying to con them into refunding your money into another account - something that does happen on ebay as far as i'm told), so i can understand their position if this is the case. The fact you purchased by paypal on ebay doesn't mean fraudulent activity cant happen, unfortunately. Not sure why the situation couldn't have been resolved during your phone call though.

With regards to the item(s) being shipped from america, well, it states the item is in the UK (Scotland) and its estimated delivery time (2 days - so obviously not coming direct from the states). Anything i have purchased from them in the past has arrived promptly, carefully packaged and as described. They have pretty good feedback (99.5%) for an ebay shop thats been on the go for so long.

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18 Mar 2013 - 11:25 AM

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Paul Morgan
Paul Morgan e2 Member 1315182 forum postsPaul Morgan vcard England6 Constructive Critique Points
18 Mar 2013 - 1:56 PM


Quote: If you do not get a VAT invoice showing a VAT registration number it is a safe bet you owe customs and excise 27% of the price

I`ve only ever purchased very cheap items, is there a certain limit that is exempt from vat.

Carabosse
Carabosse e2 Member 1139395 forum postsCarabosse vcard England269 Constructive Critique Points
18 Mar 2013 - 2:09 PM

I purchased a Canon 24-105L and there was certainly no duty due. Why should on earth should there be? The goods come from Scotland to me. How they get to Scotland is of no concern to me. If tax of any kind is due it is whoever receives it in Scotland who is liable.

It's a concept some don't seem to be able to get their heads around! Wink

KevSB
KevSB  101407 forum posts United Kingdom5 Constructive Critique Points
18 Mar 2013 - 2:13 PM


Quote: If you do not get a VAT invoice showing a VAT registration number it is a safe bet you owe customs and excise 27% of the price

I`ve only ever purchased very cheap items, is there a certain limit that is exempt from vat.

As far as im aware no, There used to be exceptions for gernsey of 17 pounds which was bought into help the fresh flower trade, but later used by big companys for everything, But I believe that loophole has removed now and the large companys that was "importing" from the islands have closed down there depots in the islands. this was one of the reason 7 days shp had good prices

mikehit
mikehit  56313 forum posts United Kingdom9 Constructive Critique Points
18 Mar 2013 - 2:16 PM

Is that 17 rule the reason I would order a set of items from Am#zon and they would arrive in indivudal packages?

Paul Morgan
Paul Morgan e2 Member 1315182 forum postsPaul Morgan vcard England6 Constructive Critique Points
18 Mar 2013 - 2:40 PM


Quote: I purchased a Canon 24-105L and there was certainly no duty due. Why should on earth should there be

Its the importer that would be liable in your case CB Smile

Carabosse
Carabosse e2 Member 1139395 forum postsCarabosse vcard England269 Constructive Critique Points
18 Mar 2013 - 2:44 PM


Quote: Its the importer that would be liable in your case CB

Exactly............... in this instance Kerso's sister, based in Scotland. Smile

Obviously the price charged by Kerso takes account of any Import VAT and Import Duty his business has to pay HMRC. But it has still been beneficial as compared with other UK retailer prices.

With the pound dropping against the dollar, whether that remains so remains to be seen.

pulsar69
pulsar69  101611 forum posts United Kingdom6 Constructive Critique Points
18 Mar 2013 - 3:17 PM

All those arguments and non proven tax theories apart , the level of customer service i received from them was pitiful at best and as such will avoid them in the future, if others choose to use them that's fine but don't expect courteous or helpful advice if you have a problem , you might as well be talking to a wall, and just as an aside I too have used them before my last purchases being a 1k lens so would have expected a little better treatment.

Carabosse
Carabosse e2 Member 1139395 forum postsCarabosse vcard England269 Constructive Critique Points
18 Mar 2013 - 3:20 PM

I am sure you can find tales of poor service from every retailer around - online and otherwise. If we allowed one experience to put us off, the likes of Amazon would go out of business.

The tax position is 100% accurate - not a theory.

pulsar69
pulsar69  101611 forum posts United Kingdom6 Constructive Critique Points
18 Mar 2013 - 3:42 PM

I am afraid the good old british 'just one of those things' attitude is the reason we have unruly kids , idiots on the streets , and a mountain of debt , just sitting by when you have a bad experience and writing it off is not the answer and I for one am glad there are forums like epz around that provide a balance picture of both sides , I often research on here to find places to buy and I certainly don't intend to be wasting my time research and money with people who cant even explain their own bizarre actions. I am also a business seller and top rated on ebay so am well aware of how to treat people and the need to create as much return custom as possible.

Even now the situation could have been resolved the company will have had plenty of time to sit back and ask why they made a mistake, a simple phonecall and apology to me a customer spending thousands with them would have sufficed. But no they were more interested in making sure they got their ebay fees reimbursed. Ban news travels fast , good recommendations are worth their weight in gold.

Carabosse
Carabosse e2 Member 1139395 forum postsCarabosse vcard England269 Constructive Critique Points
18 Mar 2013 - 3:46 PM

Even Amazon's T&Cs say you don't have a contract until you get an email saying the goods have been dispatched... so even after accepting your order they can refuse to supply you with the goods.

That has happened to me. It was annoying... very annoying. But I didn't sit around saying "Boo-hoo they've taken my toy away!" Grin

paulcookphotography

I'm still at a loss to understand what the situation was and what needed resolved Tongue

KevSB
KevSB  101407 forum posts United Kingdom5 Constructive Critique Points
18 Mar 2013 - 4:15 PM


Quote: Even Amazon's T&Cs say you don't have a contract until you get an email saying the goods have been dispatched... so even after accepting your order they can refuse to supply you with the goods.

That has happened to me. It was annoying... very annoying. But I didn't sit around saying "Boo-hoo they've taken my toy away!" Grin

CB is correct, its standard policy so im confused why you are getting upset by it, Read any t&c and it will be there, It only becomes a contract when the payment is taken from your account. If I recollect myself and CB had the same thing happen to us over the 5dmk2 some time ago when the prices started shooting up.
Ive not used Kerso myself but I he has a good reputation on here and elseware, Its never been hidden that he imports from America, And if your problem is that he comes under UK sellers which he is then check out the thousends of Hong kong and chineese seller that claim england.

pulsar69
pulsar69  101611 forum posts United Kingdom6 Constructive Critique Points
18 Mar 2013 - 4:20 PM

Payment was taken from my account if you had taken the time to read, and then refunded. As far as importing - It is quite obviously hidden in his listings - read it - It says ' IN SCOTLAND' there is no mention of imports and his business address on his listings is in Scotland so you are very wrong - it is hidden and there is NO mention of importing from USA , and my main reason for being annoyed is simply when i pay someone for some goods i do not expect them to then refuse me on the grounds they have fraud issues.

pulsar69
pulsar69  101611 forum posts United Kingdom6 Constructive Critique Points
18 Mar 2013 - 4:28 PM


Quote: I'm still at a loss to understand what the situation was and what needed resolved Tongue

Actually so am I, and had their been a reasonable explanation other than saying there had been some frauds it wouldn't have been so bad. From my point of view i now don't know if someone is pretending to be me , if they have their records wrong , if i should be worried etc .. I have done the obvious checks but cant find any reason for any problems but hey obviously this lady in scotland is more aware of my financial situation than i am lol

Anyway onwards and upwards they obviously have good feedback from you guys so i must just be the unchosen one Wink

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