Jessops ditch Pentax cameras.

rossd

10

31 Jan 2009 - 10:22 AM

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I read in todays AP that Jessops are no longer going to sell Pentax cameras because, to quote the Jessops chairman, ' the products were not the most compelling in terms of functionality and price' .
A sad day indeed but no doubt a sign of the times.

rossd

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31 Jan 2009 - 10:52 AM

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Quote: There is another thread about this already

Must admit I did a search before posting but didn't see any other references.

User_Removed

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31 Jan 2009 - 2:12 PM

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Quote: Considering their overheads completely wiped out last years pre-tax profits,...

...I'm staggered the Shareholders are allowing the obviously incompetent Board to remain in place.

stolzy

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31 Jan 2009 - 2:54 PM

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They're doomed, I tell you, doomed!

Carabosse (e2 Member)

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31 Jan 2009 - 3:27 PM

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Quote: And do we want yet another closed shop in the high street?

Don't worry it will be replaced by yet another coffee shop or, these days, one selling Eastern European food and drink.

..........hmmm!

froggma

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31 Jan 2009 - 3:43 PM

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Its not fashionable to slag Jessop's off at all, I have read a few posts about jessop's but this is my first contribution on the subject. The demise of jessop's is the result of years and years of an organisation that does not give any consideration to customer satisfaction. The board would do well to read the critcism of their company on forums such as this, use it as a cutomer satisfaction survey and put measures in place to correct the problems. At the end of the day, recession or not, if a company does not delight its customers then they will not return. Jessop's are not competetive in its pricing of products and it does not, in general, have helpful and informed staff. I don't mind paying a little extra if the service I get is exceptional. The fault lies firmly and squarely with the senior management, they have not developed as a company to compete with online commercial activities that are now prevalent in business, they have not continually improved the service they offer and, in my experience, they have employed that generic species of salesperson that are purely a human device for taking the money, wrapping the goods up and then continue to chew gum waiting for 5.00 o'clock and hometime, with very little interest in what they sell, thousands of these can be found in shopping centres throughout the UK. I suggest Jessop's board take a trip to SRS Microsystems to learn a little about business excellence in the retail photographic market.

Martin

stolzy

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31 Jan 2009 - 3:56 PM

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They have all the signs of a doomed chain, particularly the too-rapid expansion in times where there were plenty of funds available for aquiring their local competitors.
I hope they do remain (although I almost never buy anything in them), but I can't see how thay can compete against internet sales in a falling (failing?) UK photo market.
If they had invested in developing their staff instead of snapping up every photo retail outlet they could get their hands on they might have a bit more loyalty among their customers than they do now.

Carabosse (e2 Member)

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31 Jan 2009 - 4:10 PM

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Quote: Or could it be a sandwich

They seem to call their products "subs". I've never quite worked out why this is.............. subsistence, maybe?