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Whenever I used Jessops online printing in the past invariably something would go wrong and bits of my pictures would be cut off. I've just tried their new service, and the bottom bit (with important text) has been cut off. But the preview online looks perfect. I've emailed them about it, but I just can't see what I'm doing wrong? How can it look right in the preview but come out cropped?
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I've not used Jessops so can't say as to why they are not as the preview. I use photobox and I have to say that what you see in the preview is what you get.
They replied saying it was
Quote: due to a difference in aspect ratio
(length to height measurement).
Traditional photographs have an aspect ratio (length-to-height
measurement) of 3:2, whereas most digital images have an aspect ratio of
4:3, meaning that the size is usually increased to fill the full print,
resulting in cropping.
But I had already adjusted the digital image to be 3:2 and this still doesn't explain why it isn't the same as the preview. Really annoying. Yes, I normally use Photobox quite safely!
Surely the image that is shown on the preview should represent the finished print?
I know!!! I just wonder if anyone else has tried Jessops - I did because they had a 40 free prints offer for new customers (40 useless prints now )
Based on past experience I would never use Jessops for colour critical printing as they expect the customer to colour match to their printing process rather than offering a colour calibration standard to work to.
I'm guessing, but they may use some automatic software that detects white edges and zooms in to get rid of them.
Colour was not critical for these, and they didn't have white edges. There is something called Automatic Image Correction, though I thought I'd disabled that.
Where the text was was there any kind of border that some daft software has decided to remove? What were your pixel sizes Sus?
It was 1665 x 1181 for a 6 x 4 print (should have been 1800 x 1200 at 300 ppi - could that be what went wrong? No, because you're not asked to specify the ppi). No border.
I work that out as being 5.55 inches by 3.937 inches, it's just under half an inch out on the width?
The ppi doesn't really matter (they may print at 240ppi anyway). What does matter is that instead of a 3:2 aspect ratio your image has an aspect ratio closer to 2.75:2
Hmmm, that's interesting. The image I uploaded was 1772 x 1181, and then the preview was 1665 x 1181... will upload it again to see if it changes it.. thanks for that suggestion Chris.
Why don't you make a new document in Photoshop of 1800 x 1200 and position your image within that document. Jessops would have no reason to resize then as it's the exact aspect ratio of 3:2 [6" x 4"] that's also enough pixels to print up to 300 per inch.
Was it a borderless print?
If so, you need to leave around 2-3mm extra space around the edges as to print borderless, the image has to be extend beyond the edges of the paper a bit (I think this is called a bleed). From the screen grabs above it looks as though you have the aspect ratio pretty much right.
Some printers will apply the same bleed to bordered prints as well, which can be a little frustrating.
well I've tried uploading a 1800x1200, I don't know why it changed the width of my previous upload, but at least it gives me something concrete to check in the preview. I think I'll be ok with a few mm bleed, I've squished everything in a bit.
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