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Jessops photo print - never turns out like the preview


Sus 10 3.2k 9 England
19 Jul 2011 10:15AM
Whenever I used Jessops online printing in the past invariably something would go wrong and bits of my pictures would be cut off. I've just tried their new service, and the bottom bit (with important text) has been cut off. But the preview online looks perfect. I've emailed them about it, but I just can't see what I'm doing wrong? How can it look right in the preview but come out cropped?

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franken Plus
12 3.5k 4 Wales
19 Jul 2011 2:36PM
I've not used Jessops so can't say as to why they are not as the preview. I use photobox and I have to say that what you see in the preview is what you get.


Ken
Sus 10 3.2k 9 England
19 Jul 2011 2:46PM
They replied saying it was


Quote:due to a difference in aspect ratio
(length to height measurement).

Traditional photographs have an aspect ratio (length-to-height
measurement) of 3:2, whereas most digital images have an aspect ratio of
4:3, meaning that the size is usually increased to fill the full print,
resulting in cropping.



But I had already adjusted the digital image to be 3:2 and this still doesn't explain why it isn't the same as the preview. Really annoying. Yes, I normally use Photobox quite safely!
JamesGarfield 6 915 4 United Kingdom
19 Jul 2011 2:49PM
Surely the image that is shown on the preview should represent the finished print?
Sus 10 3.2k 9 England
19 Jul 2011 3:01PM
I know!!! I just wonder if anyone else has tried Jessops - I did because they had a 40 free prints offer for new customers (40 useless prints now Sad )
brian1208 Plus
11 10.7k 12 United Kingdom
19 Jul 2011 3:09PM
Based on past experience I would never use Jessops for colour critical printing as they expect the customer to colour match to their printing process rather than offering a colour calibration standard to work to.
User_Removed 11 3.3k 4 United Kingdom
19 Jul 2011 4:01PM
I'm guessing, but they may use some automatic software that detects white edges and zooms in to get rid of them.
Sus 10 3.2k 9 England
19 Jul 2011 4:57PM
Colour was not critical for these, and they didn't have white edges. There is something called Automatic Image Correction, though I thought I'd disabled that.
User_Removed 11 3.3k 4 United Kingdom
19 Jul 2011 5:33PM
Where the text was was there any kind of border that some daft software has decided to remove? What were your pixel sizes Sus?
Sus 10 3.2k 9 England
19 Jul 2011 6:06PM
It was 1665 x 1181 for a 6 x 4 print (should have been 1800 x 1200 at 300 ppi - could that be what went wrong? No, because you're not asked to specify the ppi). No border.
User_Removed 11 3.3k 4 United Kingdom
19 Jul 2011 6:10PM
I work that out as being 5.55 inches by 3.937 inches, it's just under half an inch out on the width?

The ppi doesn't really matter (they may print at 240ppi anyway). What does matter is that instead of a 3:2 aspect ratio your image has an aspect ratio closer to 2.75:2

19-07-2011-18-12-53.jpg

Sus 10 3.2k 9 England
19 Jul 2011 6:25PM
Hmmm, that's interesting. The image I uploaded was 1772 x 1181, and then the preview was 1665 x 1181... will upload it again to see if it changes it.. thanks for that suggestion Chris.
User_Removed 11 3.3k 4 United Kingdom
19 Jul 2011 6:40PM
Why don't you make a new document in Photoshop of 1800 x 1200 and position your image within that document. Jessops would have no reason to resize then as it's the exact aspect ratio of 3:2 [6" x 4"] that's also enough pixels to print up to 300 per inch.
theorderingone 11 2.4k United Kingdom
20 Jul 2011 11:28AM
Was it a borderless print?

If so, you need to leave around 2-3mm extra space around the edges as to print borderless, the image has to be extend beyond the edges of the paper a bit (I think this is called a bleed). From the screen grabs above it looks as though you have the aspect ratio pretty much right.

Some printers will apply the same bleed to bordered prints as well, which can be a little frustrating.
Sus 10 3.2k 9 England
20 Jul 2011 11:41AM
well I've tried uploading a 1800x1200, I don't know why it changed the width of my previous upload, but at least it gives me something concrete to check in the preview. I think I'll be ok with a few mm bleed, I've squished everything in a bit.

fingers crossed!

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