Join Now
Join ePHOTOzine, the friendliest photography community.
Upload photos, chat with photographers, win prizes and much more for free!
Hiya folks,
I recently used a Velvia slide film in my Canon 1N but when I took it to Jessops for processing I got it back all red and the assistant said it was developed like negative film instead.
The manager than stepped in and tried to say it was my fault for not saying what type of film it was despite being inscribed on its side and also some people like the 'red' effect.
Safe to say I won't be using Jessops for developing again lol but the bottom line is I have a damaged film and does anyone know of a way to restore it?
I'm grateful for any help.
You might be able to salvage it. Sounds like the pillocks have cross processed it so you have, in effect, a negative. Try scanning it and then inverting in the photo editor of your choice. The colours will be a bit weird and the contrast will probably be a bit severe
The manager saying it was your fault!? What an idiot. The monkey you handed the film to should know the difference between slide and negative film, colur and B&W etc. As for saying some people like the red effect, I would be mighty pissed off getting that effect without asking for it.
Did you not mention its a slide film when handing it over? Its not actually that difficult to mistaken a silde film as a print film (green canister in both cases).
And when they process 100s of films everyweek, you bound to get a few mistakes.
Mention the film as slide film next time is the only safe way.
ps. many people do like cross-processing effect
Sorry superfly but that's so wrong. I used to work in a camera lab, first rule when accepting a film is you look at the film cannister and tick which process it requires. If it gets processed incorrectly it is the fault of the lab not the customer.
Yes mistakes happen, but then when they happen like the poster said, they are a mistake on the part of the lab.
Coffeyboy, hope you got a refund or didn't pay for it.
Its got Velvia written on the can and 'process E-6'.
It is best to point this out to Jessops staff in case you get an untrained newbie, but if the manager can't see what is wrong, I wouldn't go there again.
Crass incompetance. Trouble is the best compensation you can expect is a free film.
Quote: Trouble is the best compensation you can expect is a free film.
This may well be true in practice. However, I recall a case quite a few years back about film processing when someone did challenge the claim that they (the processors)were only responsible for the replacement cost of materials and won.
A trader cannot unreasonably exclude his responsibility by unfair contract clauses under the Unfair Contract Terms Act 1977
see here
In this case it would seem that the processor is clearly negligent and if you really pushed it and threatened court action I suspect they would make an offer of compensation rather than incur costs and bad publicity. Whether its worth it to you is another matter.
Quote: Trouble is the best compensation you can expect is a free film.
Actually in these circumstances it is gross negligence on the part of Jessops - as it says process E6 and Velvia on the can. If it was something important they would be liable over and above the standard replacement of material, which is the standard.
Personally this is a shocking story - but all is not lost. I have a cross processed shot on my portfolio on this site - have a look to see which one stands out as a little different!
Matt
Another shocking story of Jessops inability to do what their paid for...
Add a Comment
ePHOTOzine, the web's friendliest photography community.
Upload photos, chat with photographers, win prizes and much more.
Join Our Free Newsletter
Awards
Current Competitions
Olympus 'Portraiture' Competition - Win £1000 Worth Of Gear!
30th April 2013 - 31st May 2013
This month, to celebrate the launch of Olympus' new micro site Olympus Image Space, Olympus are giving you the chance to win £1000 worth of Olympus gear!...
Featured e2 Photo
May's Photo Month
Check out ePHOTOzine's inspirational photo month calendar! Each day click on a window to unveil new photography tips, treats and techniques.
