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Phone charges for taking photos


bikerbob 12 173
10 Mar 2014 12:58PM
My wife has a samsung smart phone which is on pay as you go but she is concerned about how much it is costing. This morning we went for a walk and she checked her balance before we left the car and it stood at 11.28. She switched the phone on and took about 8 photos of some swans then switched it off, when she got back to the car she checked her balance again and it was 10.28 so she says it is costing her 1 to take those photos. Now I know nothing much about mobile phones all I can do is send the odd text and phone people in my contact list. She has never used it to go on the internet or anything else other than send a few texts to the family but she has topped it up with 20 in the last month. How do I find out where the money is going. Thanks

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bigpete 1 59 United Kingdom
10 Mar 2014 1:06PM
Unless she is forwarding via email or mms their is no charge,, taking photo's is not at a cost only forwarding via a network which is done via mms or email even that is free as long as you do via wifi and not mobile data

Pete
crookymonsta e2
6 704 10 England
10 Mar 2014 1:10PM
Sounds to me like the phone is downloading data when it is switched on, so you would be well advised to check the settings.
bikerbob 12 173
10 Mar 2014 1:20PM
Thanks for those quick replies she has no idea how to send photos but we will get someone to check the phone over to see if something needs changing in the settings. But at least we now know that photos are free. Thanks.
Sooty_1 4 1.3k 203 United Kingdom
10 Mar 2014 2:06PM
Go into your network settings and turn off wifi, mobile data and data roaming. Try taking pics again and see if its still doing it. Make sure Bluetooth isn't on either.

Nick
janovilas 10 218 England
10 Mar 2014 2:11PM
It's worth checking to see if it has been configured to backup the photos automatically to dropbox or google drive or picasa or something along those lines. Turning off the data connection will stop that though.
Dave_Canon 8 940 United Kingdom
10 Mar 2014 6:41PM
I have a Samsung Smart phone Pay as You Go. I also use drop box so if I take a photo it appears in drop box on my PC and Tablet. However, the transfer to Dropbox only takes place when the phone is connected to a WiFi network which is usually at home but now often free in many locations. My mobile data and data roaming is turned off but WiFi turned on. My balance only drops if I make a phone call or send a text message. 10 will last me months.

Dave
bikerbob 12 173
10 Mar 2014 6:56PM
The pay as you go card she uses is a virgin media card and I have been in touch with them and it seems that every day when she turns on the phone it charges 1 for internet use even though she does not use the internet I will get my son to look at it and disable this function. They said that it was some app or other that was causing the problem.
keithh e2
11 23.4k 33 Wallis And Futuna
10 Mar 2014 7:48PM
Probably Samsungs own app.
leybald 5 44 United Kingdom
10 Mar 2014 9:08PM
The phone is using data by downloading the GPS location for every photo you take to add to the exif file. Turn off the 3G and turn it only when you need it.
MrDennis 5 247 Wales
6 Nov 2014 12:05AM
You don't get charged for taking photos. You don't get charged for putting into Dropbox. You only get charged if you send it to someone (if it's not part of your package) via message. But if you use whatsApp you can send for FREE. Or via Facebook. When at Home my Mobile Data is OFF and my Wi-Fi is on. That way All messages and photos are FREE because it goes via my Wi-Fi. So why you being charged I don't know. Change providers. I have Unlimited on All via Tesco at 4.41 a month and only used 7.17mb from 29th oct to 5 nov.
Chris_L e2
1.5k United Kingdom
6 Nov 2014 12:27AM

Quote:You don't get charged for putting into Dropbox. You only get charged if you send it to someone (if it's not part of your package) via message. But if you use whatsApp you can send for FREE. Or via Facebook.

You're dead wrong, if you get charged for data then you will get charged for moving that data via the network, doesn't matter whether it's Facebook, Whatsapp etc.
6 Nov 2014 10:06AM

Quote:I... Turning off the data connection will stop that though.

That's correct. Most likely the images get backed up with Google with consequent charge for data use. But that's rather radical solution, it will leave you without data use ( mobile Internet, Google maps, etc.) There is less painful option.

In Gallery application settings tick "sync on WIFI only". It works on my fairly old Samsung Nexus phone, Galaxy should have this ( or very similar) setting too.

Cheers!
MrDennis 5 247 Wales
10 Dec 2014 3:14PM
Sorry to disagree with you Chris....My Data is OFF unless I need it....My Wi-Fi is Always on. If I take an image whilst out, if no Free Wi-Fi, it stays until I get to a free Wi-Fi or home before sending to Dropbox, Microsoft Cloud, etc. If I use WhatsApp.. https://www.whatsapp.com/faq/en/general/20965922
Have a Read...My Cost plan above is wrong, missed out the 1. It is 14.41p a month via Tesco on 02 and my plan is 500* minutes talk, Unlimited all others. I'm one of the Lucky ones on that plan....
Not Never Ever been charged any Extra for photos yet. So Get the BEST plan you can afford. Plenty out there if you look close enough.

Perhaps it's because I'm on Unlimited.

Anyway, turn off what you don't need in your phone.
keithh e2
11 23.4k 33 Wallis And Futuna
10 Dec 2014 4:50PM

Quote:
Perhaps it's because I'm on Unlimited




That will be an "of course it is"

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