Pixmania - be careful

cocoa

4

3 Apr 2009 - 12:23 PM

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Hi Everyone...

A friendly warning about pixmania online store....

I recently entered into a contract to purchase a lens from pixmania. after 5 days, they deducted the money from my account, and emailed me saying the lens was not in stock.

The website shows the lens as being in stock, but at a higher price than what my contract says.

Calls to pixmania have been a waste of time. they are completely unwilling to assist in any way.

They now have the money and, it seems, the lens, but will not send it out.

It seems from the advise that the office of fair trade has given me, that there is very little if not nothing i can do to force them to honour the agreement.

So be careful using pixmania, you may get burnt like i have been.

andart (e2 Member)

11

3 Apr 2009 - 12:36 PM

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If you search the forums you will find negative feedback on Pixmania going back to 2005.
Look like they havent changed...........

cameracat (e2 Member)

9

3 Apr 2009 - 3:03 PM

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Never deal with " Pixmania " end off.

Someone I know ordered a camera from them a while back, They recieved a delivery with an " Empty Box " inside.......

It was the right box for the camera ordered, Now you can imagine the hassle of explaining that one..... And worse still of being accused of telling lies.....!

However what Pixmania did not realise was this, The camera a mid range compact, Was purchased with a view to a bulk purchase for promotional give aways.......

Not only did they screw the order for one unit, They lost a potential deal for 30 units......

Did my contact get thier money back, Yes eventually, But it was hard work and many expensive letters from the legal profession later.....!

So when you are price comparing, You may want to think beyond the price, Think also about " After Sales " think about " Customer Service " Then re-evaluate the seemingly cheaper options....!

If you don't want a lucky dip shop at " Warehouse Express " or the ePHOTOzine Shop " Where customers come first.....

And No I don't work for them, I'm not paid by them, My statement is based on many years of buying from them, Pure and simple.....

id_wright

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3 Apr 2009 - 5:06 PM

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Had the same problems as everyone above, and they're very hard to deal with as they're based in France. When I did eventually get my delivery, it was with a European plug. Was fed up with trying to deal with them by that stage though, so just bought an adaptor!
Cheap prices, but not worth the hassle.

dragarth

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9 Apr 2009 - 4:50 PM

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one comment on warehouse express I was dissapointed recently when I tried to buy a lens they wanted to charge over £100 more than they advertised it and then told me it was out of stock despite the fact the web said they had it.. Ffords web site was also out of date.
Got it eventually from a small camera shop I know at the other end of the country for the same price!!

WalidD300

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29 Apr 2009 - 1:35 PM

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Where are they based, surely they have an office in the UK, if this is the case you can raise small claims action as well as charging them statutory interest of 8%, court fees may apply.

Check this with your local CAB

daly

9

29 Apr 2009 - 2:24 PM

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Quote: Where are they based, surely they have an office in the UK, if this is the case you can raise small claims action as well as charging them statutory interest of 8%, court fees may apply.

A bit more difficult in that I ordered from Ireland for delivery to a UK address, so it would be awkward from me to go through a legal action. Besides which they have told me they're refunding me the full amount (as the euro-sterling rate has changed since I was charged) so I won't be out of pocket.


Quote: If you paid with a credit card (and you should never pay any other way on the internet) then you're home free. Contact the CC company, tell them you didn't get the goods and they will reimburse you.

Yep, even when they do refund me I'm calling my credit card company to lodge a complaint, and I've told Pixmania this. The item I've ordered is currently "In stock" on the site, but at a much higher price than when I ordered in January.
Still waiting on an answer on why that's allowed to happen!

ray835

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29 Apr 2009 - 11:01 PM

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nuff said about the froggies !!!!!!!