Join Now
Join ePHOTOzine, the friendliest photography community.
Upload photos, chat with photographers, win prizes and much more for free!
Attention!
This topic is locked.Reason: locked because it's such an old thread and only comes up when a new person joins who's done a search to slag them off.
Why not launch a website, with a domain name like pixmania-service.com, for everyone to log their problems with pixmania?
You'll be surprised at how this can get the managers of a company doing something.
My Dad did this with a computer manufacturer, and then emailed the CEO to tell him. He soon got his problem sorted!
I have emailed AP and Digital Photo advertising dept's with the links to the Pixmania forum and have asked them to comment. I will advise what response I get -- if any.
Regarding Vickyh suggestion? I was thinking this myself only this morning on how best to get them noticed for there appauling behavior.
A Website dedicated to Pixmania and there bad behaviour would be good! I might get to work on this.
We could use this to collect details of the people they have badly treated and stole from and join forces for a big onslought.
Cool. Thanks
Quote: Msquared: If you do do this, just be careful about the wording you use on the site. You want to highlight their poor customer service, but you don't want to get into trouble with their lawyers.
Providing everything he reports is the truth ,and I'm sure it is, he has nothing to worry about. As I said in my earlier post, everything I ever wrote was true, and even though the company knew it was me, thet could not really defend it. I see an earlier post of mine has been edited.
Hi fellow Pixmania casualties, just another quick update.
I have today been sending emails to just about everyone, I am determined to resolve and carry out this fight with the Pixmania crew.
See below, email received today at 13.30 from Alice Walker from Pixmania.
Moderator note: E-mail excerpt removed as per our Terms. Will.
How interesting since I did not send Alice an email, and funny how Alice quotes they do not have my Bank Details, you would think after a telephone conversation personally giving all details and seven faxes they would have my details by now otherwise they must have the biggest pile of paper in front of the fax machine or a new style carpet.
And still no reason why I have NEVER been told why my order was not fulfilled and why my money has been held for three months, ummm... I am sorry Alice did say "I apologise for the delay." and Thats it!
Well we will continue on this quest for justice, I am begginning to enjoy it.
Thanks for reading and your valued comments and feedback.
Sorry folks
I obviously shouldn't have pasted the email from PIXmania into the post and the Mod took it out (Sorry Mod).
Anyway the mail I received was both polite and apologetic and has informed me that a refund is being processed.
I must say I will be delighted if this is the case, however it may just be start of the problem and not the end.
Here's Hoping
As legal action has allegedly already been taken against pixmania.fr in France, and will soon be taken against the Pixmania pick-up store in Hammersmith & Fulham's borough, it's extremely doubtful that Pixmania would be able to instigate libel action against anybody.
I have received a response to my email from Digital Photo regarding Pixmania. I cannot copy/paste the response but the gist of the reply is that they are unable to take any action towards Pixmania based on 'chat on Forums or Bulletin boards'. If readers have complaints against a particular company they should contact the Magazine directly providing the full details of the complaint including any actions that you have taken. I guess in the circumstances that I just sent them the link to this Pixmania saga, there is little they can do without very specific complaints directly from people affected. So guys n gals get writing and at least we might be able to stop the full page adverts and save a few fellow photographers from PIXMANIA.
I too have been having problems with Pixmania. I bought a TV in June and it went wrong within a month. Since then, I have phoned them at least 30 times, e-mailed, sent registered letters, no joy.
They seem to think it's acceptable to take the TV away for 6-8 weeks to decide whose fault it is that it went wrong, and only then will they decide whether or not to repair it. I spoke to Consumer Direct (the London trading standards people) and they said that this was not right, under the Sales of Goods Act, if something goes wrong within 6 months of purchase, it's the seller's fault and they have to refund/ repair in a reasonable time. As this has been going on since July, their inefficiency is not considered to be a reasonable time.
I've e-mailed Alice Walker (supposedly Uk Customer Services Manager), and logged my complaint on the Watchdog website.
If anyone's doing a website, I'll be there with bells on if they need any details. Also, if anyone has any idea who else I can complain to, please let me know.
Sounds like I was VERY lucky then. I ordered a scanner from Pixmania last year & it was delivered within a week with all relevant leads! Can be sure after reading this that I won't be risking it again!
Good luck to all of you trying to get a response from them.
Hi Again All
Since sending my "angry mail" to all the Fotovista directors, CEO etc. from the list presented by a member of this forum, I have now received two mails back.
One from Joanne Turner on behalf of Miss Walker promising a cancellation, refund and Free delivery on my next order. It arrived in the standard Team Pixmania email so I had no ability to respond apart from using the web interface.
Shortly afterwards, I received a personal email from Alice Walker which apologised for the inconvenience etc. she informed me that the order had been cancelled and that it was all basically the fault of the fact that Pixmania is relocating its warehouse.
I was also offered 15 off of my next order.
I have waited for the money to go back into my bank account before commenting.
I intend to reply to Alice Walker and make the following points:
The significant part of my original mail was directed at the inability of the Pixmania customer to communicate effectively with the company.
The web based email system was useless because I was receiving "standard or automated replies", the telephone number was useless because the "waiting time was unacceptable", and the assistant at the other end had no idea what the situation was anyway.
None of the above points were responded to in her mail.
And the fact that the message about delays was not apparent until a customer had paid their money and used the tracking system for the first time, this was not responded to either.
Alices mail basically intimated that had it not been for a technical problem based on the warehouse relocation, everything would have been fine.
I think it is disgusting that a customer who feels that they are not receiving adequate service has to go to the lengths of trawling forums for clues as to how to contact senior people within the company structure. The customer then being left hoping that they will "lean on" those managers responsible to sort out these kind of problems.
As for the problems being caused by the warehouse relocation - no it was not only that.
Pixmania uses comments like "No 1 in Europe" and "always in stock".
I would rather hope that the No 1 in Europe would have slick enough working practices and a well oiled management strategy such that it would easily be able to accomodate issues like a warehouse relocation, with the minimum of inconvenience to the customer. And have a customer services channel which is second to none. In my experience, the Pixmania customer service communications channel is the worst I have ever used.
I for one could not be persuaded to use Pixmania ever again. Having read this forum I just feel a huge relief that I am no longer one of you who have not had the Luck which I have in getting my money back.
Thanks to all who have contributed to this forum and have made it easier for me to solve my particular issue.
I hope you all get your problems resolved soon
I will remain involved in the forum in case I can be of any help.
Good Luck to All
Best Regards
Attention!
This topic is locked.Reason: locked because it's such an old thread and only comes up when a new person joins who's done a search to slag them off.
Login or Join Now
New to ePHOTOzine? Join ePHOTOzine for free!
Related Content
Join Our Free Newsletter
Awards
Current Competitions
foliopic 'Movement' Competition
1st May 2012 - 31st May 2012
This month's competition theme is 'Movement' which can be interpreted in a number of ways. You could photograph an animal running, a person walking or a car speeding...Featured e2 Photo
Featured Directory Listing
May's Photo Month
Check out ePHOTOzine's inspirational photo month calendar! Each day click on a window to unveil new photography tips, treats and techniques.
Interact
Photography Gallery Photography Forums Recent Forum Activity Members' Meetings Members' BlogsSearch ePHOTOzine
Having trouble or would like to make a suggestion? Create a report
Calibrate your monitor so you can see 16 different shades.
ePHOTOzine © 2001 - 2012 Magezine Publishing | Contact Us | Site Map | Top