Poor service

upton

3

25 Jan 2013 - 7:58 PM

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Hi all, I had to share this with you this was taken after receiving camera back after a £337.20 full service and replacement shutter from a authorized canon service center in Stoke on Trent., As you can see the sensor has not been touched at all, when the camera went in for service the sensor was in a good clean condition. I have sent images to them with a e mail but have had no reply. Disgusted to say the least. Although the camera does work well now.

upton

3

25 Jan 2013 - 8:24 PM

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Yes Lehmanns Hope to get resolved but in Mallorca now for two months working, This was back up Camera so not a massive problem, I will have to get a cleaning kit here.Really annoyed as I thought a full service and clean would include sensor and especially as no reply to e mail

pulsar69 (e2 Member)

9

26 Jan 2013 - 9:10 AM

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that is shocking , a big price too what camera was it you sent ? and was the shutter gone ?

puertouk

1

26 Jan 2013 - 12:22 PM

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If they are a authorised Canon service centre, then report this to Canon themselves. I am sure you get a promp reply from the service centre
Stephen

Andy_Cundell

2

26 Jan 2013 - 2:21 PM

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Quote: Did they clean the sensor with a old rag? Question from my hubby

An old rag would get it cleaner than that!

If 'they' don't clean it and sort you out....................spill the beans on here and their Facebook page. Companies usually jump to get rid of bad press like that!

Andy