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Sending non-BT emails through BT server


cats_123 Plus
11 4.3k 25 Northern Ireland
28 Feb 2010 9:14PM
Wonder if anyone has come across this before and/or has any suggestions?

Had to move from Virgin media (ntlworld) a few months back and now have BT Total broadband. I still have 2 email accounts with ntlworld, one of which refuses to send emails through the BT server. I have a had 2 telephone conversations with the BT Techie guys and they say that I can't, that it's not possible, too complicated - but the other NTL email accounts will send, so why won't the other?

I am confused Sad

I am using MS Outlook 2003 (SP3) with XP. All the email account settings seem ok and I can actually send emails with this ntl address if I log in to BTYahoo mail.

I am loathe to believe BT

Help please!!!

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streetg 11 68 United Kingdom
28 Feb 2010 9:24PM
Does this answer your question ? or this page which says "If you see an error message such as "Problem sending message", you may be trying to send an email using a different Internet Service Provider to the one you're connected with.
When you send an email, you use the SMTP server you entered into your email application. Some UK Internet Service Providers only allow you to send emails via their SMTP server if you're also connecting to them using their Internet service - this helps protect against spam."
cats_123 Plus
11 4.3k 25 Northern Ireland
28 Feb 2010 9:58PM

Quote:Does this answer your question? or this page which says "If you see an error message such as "Problem sending message", you may be trying to send an email using a different Internet Service Provider to the one you're connected with.
When you send an email, you use the SMTP server you entered into your email application. Some UK Internet Service Providers only allow you to send emails via their SMTP server if you're also connecting to them using their Internet service - this helps protect against spam."



Thanks streetg. I have my outgoing mail set up for mail.btinternet.com and incoming to pop.ntlworld.com. What I don't understand is why my main ntl email can send messages through the BT server but the secondary one won't go. Perhaps ntl will only allow the main account to work?

I can use both NTL and BT's webmail accounts fine. I would just like to be able to deliver everything through outlook.
cats_123 Plus
11 4.3k 25 Northern Ireland
28 Feb 2010 10:09PM

Quote:If you log in to BT there's a section where you can add other email addresses. They send you a verification email to check the address belongs to you. After that their smtp server shouldn't reject outgoing mail with that address as the originating address.

Thanks Chris, have already added and verified.....seems to make no difference Sad
User_Removed 11 271 United Kingdom
28 Feb 2010 11:46PM
Check out this page from BT about setting up MS Outlook 2003, as Chris states, the smtp needs authentication:

Setting up BT Yahoo! Mail in Outlook 2002 or 2003

I appreciate this link is for BT Yahoo mail, but most email accounts will need to be set-up this way with BT.

Hope that helps.
cats_123 Plus
11 4.3k 25 Northern Ireland
1 Mar 2010 7:30AM
thanks, `Chris L' & `cmawson'....have done all of the above..still no joy
cats_123 Plus
11 4.3k 25 Northern Ireland
1 Mar 2010 1:22PM

Quote:As and aside, maybe it's time to start replying from both your ntl accounts with BT addresses and a signature asking people to update their address books. I'm worried that your ntl account won't last for ever if you're no longer a customer?


Many thanks, Chris - not surprised that they don't know what they are doing. They have clearly outsourced their technical support to a third world country. I got different answers from each call centre guy, and the 2nd one was adamant that I couldn't do what I was trying to do and wouldn't listen to what i was trying to tell him. It was pointless continuing the discussion.


I've tried altering the email address and still get the same error 553 message

I did wonder how long Virgin would let me continue using their system. I'm trying to wean myself off them, but.......

thanks for all your help
jeff
JamesBurns 7 1.3k 7
1 Mar 2010 2:06PM
When I left Virgin, my e-mail account was cancelled after about a month...

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