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I've been on O2 for the past 13 months and now want to move from pay monthly to pay as you go. Phoned the Customer Service(!) number and pushed and pressed all of the correct buttons, then listened to music and a recorded message telling me how important I was for 18 mins @ 20p/min. Answered all of the security questions, then the guy said I was through to the wrong department and he couldn't help.
Happy to get the phone unlocked and move to another service, but are they any better than this?
I have been with O2 for nearly 11 yrs...mostly on PAYG and never had any complaints...sorry you have had trouble, my suggestion is find your nearest O2 shop and they will deal with it for you 
Angie x
I use 3, 500 anytime, any network minutes, 70 texts, england test and ODI wicket updates + x amonunt of net access (can't remember the amoint of mb but it aint bad). I pay £28/month.
Smithy
I moved to O2 online because orange were crap!
[edited I miss read the original post!]
Phone up and say you are leaving (ask for your PAC code) to go to orange. Don't take the first deal they offer you and then they usually will then give you a new phone and a better deal to keep you. I get a new phone every year this way
Currently on 500anytime/anywhere minutes & 500 texts for £20 aa month, no idea if its a good deal or not but as I never go over either I don't worry 
I've lived sans mobile for the last 18 months and it has been bliss. Technically, I do own 2 PAYG phones, which were bought for me by people who were irritated that I was un-contactable when away from work.
They have never been bought credit and neither has been switched on in months (one had a golf game I played for a bit). No ones tried to give me a phone since.
I thoroughly recommend everyone do the same.
Lee.
NB: Before then I was with Orange, who were slightly less sh|te than UK Vodaphone.
02 PAYG for me, have been using this for the past 6-7 years, minimum £10 a month top up and for that I get 300 texts and £10 worth of call time...
Can't beat it!!
Quote: Sorry smithy, thought you meant you had 3500 minutes 
So did I Bri...thought it was a good deal.
Both me and my other half changed from Orange to O2 just over a year ago because the signal for orange in the small town where we live was absolutely rubbish - I couldn't use my phone at all!!
I had been with Orange for approximately 6 or 7 years so it was a major change for me! We have had no problems with O2 whatsoever and cannot fault them.
MY other half changed his O2 pay monthly to pay as you go a couple of weeks ago and had no problems whatsoever in doing so - he was even able to keep the same phone number.
Snapper - If you would like me to ask him how he did this just let me know and I will!!
Claire
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