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South African users issue update

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    tomcupr  8346 forum posts
    3 Aug 2006 - 10:23 AM

    I contacted SAIX about our issues and this is their answer:

    Quote: Dear Sir/Madam,
    Your SAIX Fault/Query has been resolved. The resolution description follows:
    Pls request your clients to take this up with there ISp`s for we would require username/service type and circuit details inorder to determine where clients are terminating on our network. Regards SAIX-HElpdesk.
    SAIX HelpDesk
    0800 222 772

    I'd like to sort it out myself but it seems that they won't let me...

    Anyways you can always contact me by email or PM so we can cooperate to resolve this...


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    tigerminx  10237 forum posts South Africa
    4 Aug 2006 - 2:26 PM

    Thanks for the help anyways Tom. I deal with these guys on a daily basis, and can tell you that, all they're doing is passing the problem onto someone else until that person becomes highly frustrated and gives up.

    I guess I'll just have to put up with it.

    Appreciate the help though.

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