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I contacted SAIX about our issues and this is their answer:
Quote: Dear Sir/Madam,
Your SAIX Fault/Query has been resolved. The resolution description follows:
Pls request your clients to take this up with there ISp`s for we would require username/service type and circuit details inorder to determine where clients are terminating on our network. Regards SAIX-HElpdesk.
0800 222 772
I'd like to sort it out myself but it seems that they won't let me...
Anyways you can always contact me by email or PM so we can cooperate to resolve this...
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Thanks for the help anyways Tom. I deal with these guys on a daily basis, and can tell you that, all they're doing is passing the problem onto someone else until that person becomes highly frustrated and gives up.
I guess I'll just have to put up with it.
Appreciate the help though.
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