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Carabosse is right, the lab should sort it. However, this may be limited to them giving you a new film. Doesn't really save your negs. The best way to clean negs and slides of such things is with isopropyl alcohol - you can get it from the chemist. Then using a clean lint free, soft cloth, something like a lens cleaning cloth, you can clean the residue off the negs.
HTH
Dave
Lighter fuel (not butane) works nicely as a film/print cleaner, it's also cheap.
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