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TalkTalk e-mail hacked

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pentaxpete
17 Nov 2012 - 4:36 PM

I had a phone call from a lady who said she was from Talktalk -- she knew my telephone number and my e-mail -- she told me there had been complaints about my IP address -- had I had any e-mails from ;banks; that I do not bank with -- " Well, YES " I said " I got some from Halifax and Nationwide asking me to re-set my details " -- " There have been complaints that people are getting messages from your IP address asking for help with transfer of Funds for a trip to South Africa -- it seems your e-mail has been hacked from NIGERIA" -- well I was amazed -- I told her I have TWO compuuters at the moment, both 'old' models a 'TIME' and the last one is a 'Gateway e-machine' and I have COMODO on the TIME and AVAST on the other -- she aked me to switch on my e-mail ( the cable was plugged into the TIME one ) so I did and she didn't ask me to do anything specifically -- I had a look at 'account' and 'options' in the e-mail but cannot really understand what to do ..... she said I should contact Talktalk and change passwords ----
Well, I have had a little 'box' coming up for some time now saying 'windows has had some conflict with another IP address on the network ' -- could that mean the person in Nigeria ? Could it mean when my Kids are doing homework on a laptop which is connected by a 'Netgear' router we have ? I keep scanning the computers and on the Gateway one I have Malawarebytes + Avast but it has not found anything. On the TIME I have the COMODO but again it doesn't find anything -- one more question -- today as soon as I switched on this TIME one I had a phone call from an 'Asian- Sounding Man' wanting me to ' answer a few questions for a Survey' well, I told him NO -- I don't answer any surveys over the phone any more because of SCAMS !!! Could it be the HACKERS know when my computers are switched onto the Internet ?
Any Help gratefully accepted -- it's a big worry -- I do NOT have any online 'Banking' thank Heavens !!

Last Modified By pentaxpete at 17 Nov 2012 - 4:39 PM
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17 Nov 2012 - 4:36 PM

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robthecamman
17 Nov 2012 - 4:50 PM

check ur accounts see how many are on both computers you should have only ur home users disable guest

pentaxpete
17 Nov 2012 - 5:06 PM

I Have some weird things in e-mail 'Accounts' whcih I do not understand ( using Outlook Express ) -- no 'GUEST' but the following :

Account Type Connection

Active Directory Directory Service Local Area Network
Bigfoot Internet :: ::: ::::: :::::: ::::::::
mail. talktalk.net mail ( default) any available
VeriSign Internet Directory Service Local Area Network
WhoWhere Internet ::::: :::::: :::::: :::::::

Never heard of these 'others' especially 'BIGFOOT ' !!! Should I DELETE these -- scared in case I mess up my e-mail connection !

robthecamman
17 Nov 2012 - 5:17 PM

find someone who knows wat they are doing smartish

robthecamman
17 Nov 2012 - 5:24 PM

delete any old emails close any accounts you dont recognise then buy a computer book as it sounds like youv not got a clue and easy pickings

JJGEE
JJGEE  96216 forum posts England18 Constructive Critique Points
17 Nov 2012 - 5:24 PM


Quote: she said I should contact Talktalk

But I thought she WAS from TalkTalk !

Quote: from a lady who said she was from Talktalk -- she knew my telephone number and my e-mail

Jestertheclown
17 Nov 2012 - 6:58 PM


Quote: buy a computer book

Which one would you suggest?

robthecamman
17 Nov 2012 - 7:04 PM

pc for dummies troublshooter

StuartAt
StuartAt e2 Member 91031 forum postsStuartAt vcard England6 Constructive Critique Points
17 Nov 2012 - 7:11 PM

Why don't you contact Talktalk? At least that way you know you are talking to them rather than someone pretending to be them. Ask them if they know of any issues with your account and ask them how to resolve them. I wouldn't have thought an IP conflict on your own network is something that other people would be aware of. Also, if you are a home user the IP addresses typically get assigned automatically, and it is your router that is assigned, not the computers attached to it.

Jestertheclown
17 Nov 2012 - 7:22 PM


Quote:
Which one would you suggest?


I was being being sarcastic.

As Stuart says, contact 'Talk talk,' in fact, I'm surprised that you haven't already done so. It's the first thing that I would have done.

I'm equally surprised to hear that you're still using 'Outlook Express.' I thought that that had been put out top grass years ago.

robthecamman
17 Nov 2012 - 7:28 PM

pc for dummies is a good book.you tend to need a book when uv trouble.the bigfoot thing he was on about i googled it could be a trojan

puertouk
puertouk  21053 forum posts United Kingdom17 Constructive Critique Points
18 Nov 2012 - 10:23 AM

Bigfoot Internet is part of Outlook, so do not delete it. Itīs part of the directory service. Go to this link and download Nortonīs Power erazer and run it on your PC. It checks out any backdoor virus on bootup and does a check as well. I have Norton 360 and itīs great.
Stephen

Pete
Pete Site Moderator 1318433 forum postsPete vcard ePz Advertiser England96 Constructive Critique Points
18 Nov 2012 - 10:47 AM

Pete its best you call TalkTalk as Stuart suggests. Ideally it would help if you had some one local who could look at your computer too as it sounds a bit of a mess and ripe for virus attack.

pentaxpete
18 Nov 2012 - 3:00 PM

Thanks for all your replies - am going to contact Talktalk Monday when they are open -- I bet all your 'Digita and Computer Experts ' who tell me to buy 'Computing for Dummies ' could never load a Paterson Spiral with 120 film or develop FP4+ in ID 11 1+1 dilution !

Jestertheclown
18 Nov 2012 - 3:43 PM


Quote: Bigfoot Internet is part of Outlook,

Is it also a part of "Outlook Express?" The two are unconnected.

Quote: could never load a Paterson Spiral with 120 film or develop FP4+ in ID 11 1+1 dilution !

Dead right Pete. I couldn't! Neither though, would I ever read 'Computing for dummies."

Last Modified By Jestertheclown at 18 Nov 2012 - 3:44 PM

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