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Unable to connect - site too slow ...etc.


28 Sep 2010 11:26PM
All while browsing the forums

23:15 29/9/2010

talktalk

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Alan>tracert www.ephotozine.com

Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms 192.168.1.1
2 29 ms 28 ms 27 ms 92.17.64.1
3 35 ms 37 ms 35 ms xe-8-1-0-100.ner002.irl.as13285.net [62.24.254.2
18]
4 36 ms 35 ms 35 ms xe-10-1-0-100.bragg002.man.as13285.net [62.24.25
4.219]
5 38 ms 36 ms 36 ms xe-11-0-0-rt002.man.as13285.net [78.151.225.5]
6 42 ms 45 ms 42 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
7 45 ms 45 ms 43 ms xe-10-2-0-scr001.thn.as13285.net [78.144.1.6]
8 44 ms 46 ms 44 ms host-78-144-0-211.as13285.net [78.144.0.211]
9 166 ms 204 ms 219 ms ge5-1-cr0.thn.uk.as6908.net [78.144.3.14]
10 47 ms 45 ms 47 ms 193.151.124.153
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Alan>tracert www.ephotozine.com

Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 28 ms 29 ms 27 ms 92.17.64.1
3 35 ms 35 ms 35 ms xe-8-1-0-100.ner002.irl.as13285.net [62.24.254.2
18]
4 35 ms 35 ms 35 ms xe-10-1-0-100.bragg002.man.as13285.net [62.24.25
4.219]
5 38 ms 36 ms 36 ms xe-11-0-0-rt002.man.as13285.net [78.151.225.5]
6 43 ms 42 ms 43 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
7 44 ms 43 ms 44 ms xe-10-2-0-scr001.thn.as13285.net [78.144.1.6]
8 44 ms 43 ms 44 ms host-78-144-0-211.as13285.net [78.144.0.211]
9 100 ms 198 ms 57 ms ge5-1-cr0.thn.uk.as6908.net [78.144.3.14]
10 44 ms 43 ms 44 ms 193.151.124.153
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * ^C
C:\Documents and Settings\Alan>tracert www.ephotozine.com

Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms 192.168.1.1
2 28 ms 27 ms 28 ms 92.17.64.1
3 37 ms 35 ms 70 ms xe-8-1-0-100.ner002.irl.as13285.net [62.24.254.2
18]
4 36 ms 59 ms 35 ms xe-10-1-0-100.bragg002.man.as13285.net [62.24.25
4.219]
5 38 ms 36 ms 58 ms xe-11-0-0-rt002.man.as13285.net [78.151.225.5]
6 44 ms 45 ms 43 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
7 44 ms 43 ms 47 ms xe-10-2-0-scr001.thn.as13285.net [78.144.1.6]
8 44 ms 43 ms 49 ms host-78-144-0-211.as13285.net [78.144.0.211]
9 43 ms 43 ms 43 ms ge5-1-cr0.thn.uk.as6908.net [78.144.3.14]
10 45 ms 44 ms 44 ms 193.151.124.153
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * *

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29 Sep 2010 9:41AM
Hi Alan,

Looks like on the first 2 traceroutes that hope 9 is taking quite alot longer than the others. This is before your connection ever accesses our server. I'll pass these details to our server admin to see what he can make of it.

David
30 Sep 2010 9:49PM
forums

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Alan>tracert www.ephotozine.com

Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 25 ms 26 ms 26 ms 92.16.112.1
3 34 ms 34 ms 33 ms xe-8-1-0-100.ner002.irl.as13285.net [62.24.254.2
18]
4 33 ms 34 ms 33 ms 62.24.254.139
5 36 ms 35 ms 35 ms xe-10-0-0-rt002.man.as13285.net [78.151.225.9]
6 75 ms 41 ms 70 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
7 42 ms 41 ms 41 ms xe-10-3-0-scr001.thn.as13285.net [78.144.1.8]
8 42 ms 78 ms 41 ms host-78-144-0-211.as13285.net [78.144.0.211]
9 43 ms 202 ms 199 ms ge5-1-cr0.thn.uk.as6908.net [78.144.3.14]
10 42 ms 41 ms 42 ms 193.151.124.153
11 * * * Request timed out.
12 * * * Request timed out.
13 * ^C
C:\Documents and Settings\Alan>
1 Oct 2010 9:17AM
Hi Alan,

Again, problem at hop 9. Looks like its taking too long. This sort of stuff is dealt with by your ISP, nothing that we can do.
1 Oct 2010 4:57PM
One part of one site, I don't thnk so
User_Removed 10 17.9k 8 Norway
1 Oct 2010 6:00PM
I agree.

(This just took several seconds to upload David - and no I didn't have time to run tracert whilst the wait happened Wink)
Carabosse e2
11 39.7k 269 England
1 Oct 2010 6:09PM
It's been bad this evening! Sad
MikeA 10 1.2k England
1 Oct 2010 6:43PM
My ISP has stated after I queried the hop via NL the other day for EPZ, Spain today that they have no control over the Internet routing to a site, lets face it that is a fundamental operating
characteristic of the system.
Looking at the latest posts this is now turning into the proverbial game of tennis and I do not play. Loss of E2 membership is no hardship to me and not paying for its use will give me no cause to complain when I cannot connect, so lapse it willWink
User_Removed 10 17.9k 8 Norway
1 Oct 2010 9:57PM
This from last night...

Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 98 ms 99 ms 99 ms api.home [192.168.1.254]
2 72 ms 64 ms 58 ms esr2.miltonkeynes3.broadband.bt.net [217.47.74.1
41]
3 92 ms 58 ms 15 ms 217.47.74.77
4 125 ms 107 ms 35 ms 213.1.69.30
5 18 ms 27 ms 23 ms 213.120.182.58
6 165 ms 162 ms 141 ms 217.41.222.62
7 21 ms 18 ms 18 ms 217.41.222.182
8 47 ms 24 ms 55 ms acc2-10GigE-0-0-0-5.bm.21cn-ipp.bt.net [109.159.
248.202]
9 38 ms 89 ms 40 ms core1-te0-2-5-0.ilford.ukcore.bt.net [109.159.24
8.129]
10 24 ms 24 ms 24 ms core1-xe10-0-0.redbus.ukcore.bt.net [62.6.200.81
]
11 77 ms 208 ms 202 ms te1-1-cr0.thn.uk.as6908.net [195.66.225.32]
12 24 ms 22 ms 23 ms 193.151.124.153
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Administrator>
lobsterboy e2
11 14.3k 13 United Kingdom
1 Oct 2010 10:11PM
Funny how they all seem to die at 193.151.124.153 .

But the site is running fine for me yet I get a similar tracert result:
Tracing route to www.ephotozine.com [85.118.234.131]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 13 ms 12 ms adsl-2-solo-172-1.claranet.co.uk [80.168.172.1]
3 * 11 ms 12 ms claranet-pri-local-t6-se2.router.uk.clara.net [195.157.6.109]
4 11 ms 11 ms 14 ms g1-1-3-t6-cr1.router.uk.clara.net [195.157.7.38]
5 12 ms 12 ms 11 ms ten0-0-0-t6-br1.router.uk.clara.net [195.8.86.206]
6 145 ms 209 ms 89 ms ge2-23-cr0.thn.uk.as6908.net [195.8.68.74]
7 12 ms 14 ms * 193.151.124.153
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

I would suggest therefore the Tracert results are not related to the problem.

Chris
Pete e2
13 18.7k 96 England
1 Oct 2010 10:20PM

Quote:I would suggest therefore the Tracert results are not related to the problem.

Any other thoughts Chris?...we've checked all the site related things that could possibly cause it. Also why is only happening to a few? I tend to do a lot of memory intensive stuff with the gallery and never get any issues - it's been super fast for the last six months or so. Anyone with experience in this sort of speed related stuff? Having done many tests the IT guys are convinced it's related to the road into the site and not the site. I can accept that as a valid reason...but happy to pursue other avenues if we get it fixed
lobsterboy e2
11 14.3k 13 United Kingdom
1 Oct 2010 10:29PM
Has anybody who has the problem tried the Google DNS fix? As I said the current Mrs Lobster had real problems with one particular site, timing out & becoming unavailable of an evening - the Google DNS fix has fixed it like magic!
Jestertheclown 6 6.6k 242 England
1 Oct 2010 10:44PM

Quote:Has anybody who has the problem tried the Google DNS fix?

I've changed my IP address to the Google one and everything is quicker, not just Epz.
The change was immediate and obvious, and certainly not just perceived.
Although it's improved, Epz. is still a bit slow (by comparison) but I've always put that down to the fact that there's so much of it to load.
As yet, I haven't encountered the "returning to the wrong page game" or the painfully slow loading times I used to sometimes get but the problems were always fairly intermittent anyway.

Even if you're happy with the way the site's behaving, trying the Google DNS might impress you.

Jester.
User_Removed 10 17.9k 8 Norway
3 Oct 2010 8:18PM
Here we go... just had a major hang-up at 'view.atdmt.com' -

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracrt www.ephotozine.com
'tracrt' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Administrator>tracert www.www.ephotozine.com

Tracing route to www.www.ephotozine.com [92.242.132.15]
over a maximum of 30 hops:

1 57 ms 99 ms 99 ms api.home [192.168.1.254]
2 14 ms 13 ms 14 ms esr2.miltonkeynes3.broadband.bt.net [217.47.74.1
41]
3 14 ms 14 ms 13 ms 217.47.74.77
4 17 ms 17 ms 17 ms 213.1.69.30
5 24 ms 17 ms 17 ms 213.120.182.58
6 17 ms 17 ms 38 ms 217.41.222.50
7 17 ms 18 ms 18 ms 217.41.222.182
8 18 ms 17 ms 18 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
248.206]
9 23 ms 21 ms 21 ms core2-te0-4-0-4.ealing.ukcore.bt.net [109.159.24
8.141]
10 21 ms 22 ms 22 ms core2-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.126]
11 22 ms 21 ms 21 ms ge-1-0-7.rt0.the.uk.goscomb.net [195.66.224.226]

12 228 ms 306 ms 283 ms catalyst2-10.gw.goscomb.net [93.89.90.10]
13 22 ms 22 ms 25 ms 84.18.192.134
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Administrator>

Report submitted.
lobsterboy e2
11 14.3k 13 United Kingdom
3 Oct 2010 8:28PM
what happensif you tracert view.atdmt.com

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