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I purchased an Alto Pro tripod. When received it was faulty. I returned it immediately and was assured a new one would be despatched. It never arrived. When I complained I was told the MD forgot and they would send me one straight away. I told them to keep it. Very poor customer service.
Now off to Jessops to get a Manfrotto. Hopefully more reliable.
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I am currently deciding which tripod to buy. The Vanguard 263 was one of the ones on my shortlist. Which tripod did you choose instead, and are you happy with it?
I've had the 263 for a while now, and it sure does everything it says on the box. Delighted with my first 'proppa' 'tripe.'
I went for a Manfrotto from Jessops. They price matched wex and I purchased it on interest free credit.
I am really pleased with the new tripod and the customer service at Jessops was much better than Vanguard. My replacement Vanguard tripod never arrived and when I chased it up I was told the managing director forgot to post it and that was all he had to remember to do that day. I was very shocked at their attitude. Very unprofessional.
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