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variants


tattoogirl 1 20 United Kingdom
25 Jul 2013 11:25PM
I'm trying to upload a variant following the instructions until I get a blue lego type brick with question marks on instead of the choose photo option. This is on the same device I daily upload from without problem. Tried using the smartphone instead which gives the upload option but the photo I want doesn't show up despite having access to Dropbox and the photo is in my Gallery. Help!

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dougv e2
10 8.4k 3 England
26 Jul 2013 9:51AM
Hi Kate.

Not too sure what is going on there.
No one else has reported any issues using variants.
If you submit a report using the contact support link at the bottom of any page the IT guys will take a look for you.

Doug
tattoogirl 1 20 United Kingdom
26 Jul 2013 1:15PM
Ok thanks I suspect it is my Android tablet at fault. I shall try on the pc before submitting a report to iT. I've had a problem with retaining exif data on it for another web site
tattoogirl 1 20 United Kingdom
26 Jul 2013 5:22PM
Doug, the variant worked on the pc without issue so I shall conclude the problem is with the tablet not suppporting Adobe flash.

thanks for responding,

Kate
arhb e2
7 2.5k 68 United Kingdom
26 Jul 2013 6:07PM
I submitted a report quite recently regarding variant upload issues,
and it turned out to be Flash related. I updated the Flash player, and all was OK.
Interesting that android doesn't support Flash though...
tattoogirl 1 20 United Kingdom
26 Jul 2013 6:34PM
Android used to support flash, hence it would work on my S3 but not my more up to date Note tab

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