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As a follow up to my last post. I screen snatched the relevant stuff concerning the new router. I notice that the SN margin has changed since yesterday evening.
Does this alter automatically or does it have to be accessed to do it?
I haven't touched anything
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Quote: what a way to treat a long standing customer of nine years
They dont care a jot and even more so for an isolated problem that they would rather do without.
The days of respecting loyalty went out the window years ago.
Hope BT meets your demands. A point worth noting is the hub they supply will only work with BT.
Quote: I was told that our line would only support 4.5 Mg and we would on average only receive 70% of that
Surely you mean mbs.
Quote: I haven't touched anything
Are you quite sure its not your PC, what is your router receiving.
What makes you think BT will be faster, Aol would have done a line check and measured your speed to your router, that 4.5 mbs is probably right.
Quote: Surely you mean mbs.
Oops - slip of the fingers
It is the same for the other stuff in the house that is wireless,
Just noticed that the SN ratio has changed again, for the worse.
Infinity is being rolled out in December, but there must be many months of prep work to carry out in the meantime. Installing new cable etc; etc; Might have some bearing on it all - who knows.
I reckon that because I stated that as well as receiving a slow speed, we were also getting the odd disconnection, they have upped the SN ratio to compensate for the disconnection issue and sod eveything else.
As Ken states, if I am the only one with issues in our immediate area, then they just can't be bothered
Quote: What makes you think BT will be faster, Aol would have done a line check and measured your speed to your router, that 4.5 mbs is probably right.
It is not a question of anyone else being any faster, it is the fact that the normal speed we were receiving, for years, has dramatically reduced over the last week and a tad.
In simple terms, if you car would normally run at say 70 mph at 3000RPM and all of a sudden it would only run at 50 mph at 3000rpm, you would think something was amiss
If your speed is going from good to bad and its on and off my guess is that there could be work going on, even when its finished it could still take a while for line speeds to settle.
Quote: Aol would have done a line check and measured your speed to your router, that 4.5 mbs is probably right.
The reason AOL have requested a slot to call me on my mobile, is so that they can "talk" me through various things while I am in contact with them.
On both occasions I have received the call-back, they have not initiated anything.
I was going to go down the route of reporting the telephone connection as being very noisy etc; a ploy that I used last year to get a BT engineer out, who found a corroded terminal in the box up the road, which then fixed the BB issue.
At that time AOL were reporting no issue with the BB connection
If they can't do their job to my satisfaction, then they can go and lump it
Quote: If your speed is going from good to bad and its on and off my guess is that there could be work going on, even when its finished it could still take a while for line speeds to settle
If that is the case Paul, then I would have no issue with it (providing it wasn't long term), but why won't someone say as much?
I remember the old days, before Talk S*** got their hands on AOL, AOL would always offer recompense - two months free or something of that nature
Since the advent of Talk S***, all they offer is Jack S*** (excuse the pun)
Probably because they don`t know there only a call centre.
Quote: Probably because they don`t know there only a call centre.
You are correct - they do not know, but more to the point, they can't be bothered to find out..
The call back I received today, still came from India, though I was assured it was from the highest level.
The issue last year, was only resolved, when I was put through to an Irish centre - that must be no longer in existence
The only bit of this that is still sticking in my craw, is the fact they refuse to acknowledge the previous higher connection speeds - I wonder why?
I can be very loyal to anyone who treats me with a certain amount of respect and service, as I have been for nine years, but to totally "diss" me has I'm afraid, brought nothing short of contempt for them and their organisation
Quote: Just noticed that the SN ratio has changed again, for the worse.
The SNR can be altered at the exchange equipment as a way of resolving issues, it's often the first thing they try if a line test doesn't show any obvious issues.
Usually once that's been done the system spends ten days or so automatically retraining itself to achieve the best reliable speed that it can. This will give fluctuations in SNR and speed (and, sometimes, disconnections) while the exchange equipment and your modem/router liaise with each other to determine what they think can be managed, then adjust it again if it appears less reliable, etc.
This is probably what has happened to your connection.
It would be worth you running broadband speed checker regularly, it will keep a log of all your results so you can spot any trends. Useful if you change suppliers and your speed drops, then you have something to prove your previous speed.
Quote: It would be worth you running broadband speed checker regularly
Yes I agree, and it might throw up a few surprises if you then compare your speed verses your neighbours.
In answer to Chris:- I agree about the SNR, but who alters it - how can it fluctuate on a Sunday evening - I don't know, and if this is the case, why couldn't some one tell me thus?
In answer to Martin :- I normally run speed checks at least three times a week - when there is a drop off in speed, I then also run the one that AOL use and submit the report
In answer to Paul :- I ain't mentioning speed to our neighbours
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