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Got this e-mail today,very authentic with the correct logo etc.
The wording just didn't read correctly & I know I have paid my bill.
Contacted Virgin Media just to check it out...yep it's a scam !
Virgin did give me permission to post here.
Quote: Dear Customer,
This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.
If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made.
Thanks for your co-operation.
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Will keep an eye out for it ... cheers Janet!!!
thanks for that, i will keep a look out
Quote: we request you to confirm and update your billing information today by clicking here.
Always a dead giveaway Janet...
Glad you were 'savvy' enough and haven't been 'burned'.
Almost Mike...almost......seeing as I have just changed banks too.
Very very convincing,even the logo was good.
This bit gave it away............Quote: recent payment of bill.
Not quite the English I would have expected from Virgin
Quote: Very very convincing,even the logo was good.
Some of them are that good. One does need to be very wary of the tricks employed...
I have one simple rule with online financial matters.
If 'they' (whoever it may be) have concerns - they will write and use standard mail processes. Period.
Another useful - but not infallible - trick to hold up your sleeve is to hover your mouse over the link offered and look at the very bottom left of the browser window. It will show the link destination. So long as you know - or can establish the validity of the proposed link with the genuine sender of the message - you are able to make a judgement.
Good tip there Mike...thankyou.
I think the point surely is that no bank is EVER going to ask you to click on a link in an email to update your info.
Indeed - and if in doubt, ALWAYS go in via the company's main website address, typed into the browser yourself.
Quote: Indeed - and if in doubt, ALWAYS go in via the company's main website address, typed into the browser yourself.
As above , I Never use a provided link.
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