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I've recently recieved a new vodafone contract, 1/2 an hour after the phone was connected started to recieve pretty disgusting text messages linking to porn sites, the language they use on the initial text is dire (and i am certainly not prudish) At the bottom of the page was a notice saying' to stop recieving these messages, text STOP to 89809', so did that and the phone said that i had to contact vodafone. Rang them up and they said that the 89809 number is a preminum number so was barred and i had to request to have the bar removed, the chap said the texts could cost a lot, but gave me the companies phone number to contact which is also premium which coast £1.50 a min. How are they allowed to do this. Who's responsibility should it be, how did they get my phone number, the first text came less than 1/2 an hour after connection. What shall i do, I'm really annoyed at this one.
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Report it to Vodafone, tell them it was a new phone.
Most likely it has been an old number passed on to you or else someone at the store is passing on the numbers, most likely for a fee.
Complain, complain, complain...then there is Oftel...
Take it back to the shop and shout as loud as you can about it.
I would certainly be on the phone to Vodafone customer services immediately.
I'd also get Trading Standards involved immediately.
I agree with John, contact Vodafone and complain they should be able to block the incoming texts. The link to their customer services contact details is here and they operate a 24hr service. Don't get the bar removed (unless you need it), and certainly I wouldn't reply to the text number.
oops...and Doug & Mike
It's nice to feel we're contributing Doug...
I didn't use your OTST by-line this time Mike
Have you bought a Concorde Mike?
Did report it to vodafone, asked the chap how they could have got my number and he said he didn't know!! Didn't know they re-issued numbers, also bought it from mobilephonesdirect on the net & they are very diffficult to get hold of!
It was probably a bot sending out messages to sequences of numbers and then they just reap the money from any replies, so it may not have been re-issued. But it is still the service providers responsibility to block the nuisance texts, did they offer to help?
Quote: did they offer to help?
They found the number for ME to ring @ £1.50 a min to call that's all, although they were polite. I'll get back on to it in the morning but as you sayQuote: it is still the service providers responsibility to block the nuisance texts
Here's a link to OFCOM and their recommendations.
Hope you get the problem sorted soon
that is extremely bad news.
Because I have a slight speech impediment, which always shows up when using phones, I don't have a contract with no-one. My phone is one of those cheapy Vodafone Simply, a Sagem model. Bog standard, it suits me, it's hardly ever on and I use pay as you go. How easy is that?
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