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Vodafone Contract


jaspernina 7 1.0k Wales
11 Jul 2007 8:09PM
Good evening.

I've recently recieved a new vodafone contract, 1/2 an hour after the phone was connected started to recieve pretty disgusting text messages linking to porn sites, the language they use on the initial text is dire (and i am certainly not prudish) At the bottom of the page was a notice saying' to stop recieving these messages, text STOP to 89809', so did that and the phone said that i had to contact vodafone. Rang them up and they said that the 89809 number is a preminum number so was barred and i had to request to have the bar removed, the chap said the texts could cost a lot, but gave me the companies phone number to contact which is also premium which coast 1.50 a min. How are they allowed to do this. Who's responsibility should it be, how did they get my phone number, the first text came less than 1/2 an hour after connection. What shall i do, I'm really annoyed at this one.

Stephen

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jjmills 9 153 Scotland
11 Jul 2007 8:24PM
Report it to Vodafone, tell them it was a new phone.

Most likely it has been an old number passed on to you or else someone at the store is passing on the numbers, most likely for a fee.

Complain, complain, complain...then there is Oftel...
dougv e2
10 8.4k 3 England
11 Jul 2007 8:33PM
Take it back to the shop and shout as loud as you can about it.
I would certainly be on the phone to Vodafone customer services immediately.
User_Removed 10 17.9k 8 Norway
11 Jul 2007 8:38PM
I'd also get Trading Standards involved immediately.
GPTek e2
8 440 1 England
11 Jul 2007 8:38PM
I agree with John, contact Vodafone and complain they should be able to block the incoming texts. The link to their customer services contact details is here and they operate a 24hr service. Don't get the bar removed (unless you need it), and certainly I wouldn't reply to the text number.

HTH Geoff


oops...and Doug & Mike
User_Removed 10 17.9k 8 Norway
11 Jul 2007 8:41PM
It's nice to feel we're contributing Doug...

Smile Smile Smile
GPTek e2
8 440 1 England
11 Jul 2007 8:51PM
I didn't use your OTST by-line this time Mike Smile

Geoff
User_Removed 10 17.9k 8 Norway
11 Jul 2007 8:53PM
LOL!!!
dougv e2
10 8.4k 3 England
11 Jul 2007 9:04PM
Have you bought a Concorde Mike?
Smile
jaspernina 7 1.0k Wales
11 Jul 2007 9:06PM
Did report it to vodafone, asked the chap how they could have got my number and he said he didn't know!! Didn't know they re-issued numbers, also bought it from mobilephonesdirect on the net & they are very diffficult to get hold of!
GPTek e2
8 440 1 England
11 Jul 2007 9:14PM
It was probably a bot sending out messages to sequences of numbers and then they just reap the money from any replies, so it may not have been re-issued. But it is still the service providers responsibility to block the nuisance texts, did they offer to help?

Geoff
jaspernina 7 1.0k Wales
11 Jul 2007 9:31PM

Quote:did they offer to help?


They found the number for ME to ring @ 1.50 a min to call that's all, although they were polite. I'll get back on to it in the morning but as you say
Quote: it is still the service providers responsibility to block the nuisance texts
,

Thanks
Stephen
GPTek e2
8 440 1 England
11 Jul 2007 9:45PM
Here's a link to OFCOM and their recommendations.

Hope you get the problem sorted soon

Geoff
jaspernina 7 1.0k Wales
11 Jul 2007 9:55PM
Thanks Geoff

Stephen
ckristoff 10 942 Wales
11 Jul 2007 10:15PM
Stephen,

that is extremely bad news.

Because I have a slight speech impediment, which always shows up when using phones, I don't have a contract with no-one. My phone is one of those cheapy Vodafone Simply, a Sagem model. Bog standard, it suits me, it's hardly ever on and I use pay as you go. How easy is that?


Frank.

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