Login or Join Now

Upload your photos, chat, win prizes and much more

Username:
Password:
Remember Me

Can't Access your Account?

New to ePHOTOzine? Join ePHOTOzine for free!

Like 0

Vodafone Contract

Join Now

Join ePHOTOzine, the friendliest photography community.

Upload photos, chat with photographers, win prizes and much more for free!

jaspernina
11 Jul 2007 - 8:09 PM

Good evening.

I've recently recieved a new vodafone contract, 1/2 an hour after the phone was connected started to recieve pretty disgusting text messages linking to porn sites, the language they use on the initial text is dire (and i am certainly not prudish) At the bottom of the page was a notice saying' to stop recieving these messages, text STOP to 89809', so did that and the phone said that i had to contact vodafone. Rang them up and they said that the 89809 number is a preminum number so was barred and i had to request to have the bar removed, the chap said the texts could cost a lot, but gave me the companies phone number to contact which is also premium which coast 1.50 a min. How are they allowed to do this. Who's responsibility should it be, how did they get my phone number, the first text came less than 1/2 an hour after connection. What shall i do, I'm really annoyed at this one.

Stephen

Sponsored Links
Sponsored Links 
11 Jul 2007 - 8:09 PM

Join ePHOTOzine for free and remove these adverts.

jjmills
jjmills  9153 forum posts Scotland
11 Jul 2007 - 8:24 PM

Report it to Vodafone, tell them it was a new phone.

Most likely it has been an old number passed on to you or else someone at the store is passing on the numbers, most likely for a fee.

Complain, complain, complain...then there is Oftel...

dougv
dougv Site Moderator 108369 forum postsdougv vcard England3 Constructive Critique Points
11 Jul 2007 - 8:33 PM

Take it back to the shop and shout as loud as you can about it.
I would certainly be on the phone to Vodafone customer services immediately.

Last Modified By dougv at 11 Jul 2007 - 8:34 PM
User_Removed
11 Jul 2007 - 8:38 PM

I'd also get Trading Standards involved immediately.

GPTek
GPTek e2 Member 8434 forum postsGPTek vcard England1 Constructive Critique Points
11 Jul 2007 - 8:38 PM

I agree with John, contact Vodafone and complain they should be able to block the incoming texts. The link to their customer services contact details is here and they operate a 24hr service. Don't get the bar removed (unless you need it), and certainly I wouldn't reply to the text number.

HTH Geoff


oops...and Doug & Mike

Last Modified By GPTek at 11 Jul 2007 - 8:39 PM Helpful Post! This post was flagged as helpful
User_Removed
11 Jul 2007 - 8:41 PM

It's nice to feel we're contributing Doug...

Smile Smile Smile

GPTek
GPTek e2 Member 8434 forum postsGPTek vcard England1 Constructive Critique Points
11 Jul 2007 - 8:51 PM

I didn't use your OTST by-line this time Mike Smile

Geoff

User_Removed
11 Jul 2007 - 8:53 PM

LOL!!!

dougv
dougv Site Moderator 108369 forum postsdougv vcard England3 Constructive Critique Points
11 Jul 2007 - 9:04 PM

Have you bought a Concorde Mike?
Smile

jaspernina
11 Jul 2007 - 9:06 PM

Did report it to vodafone, asked the chap how they could have got my number and he said he didn't know!! Didn't know they re-issued numbers, also bought it from mobilephonesdirect on the net & they are very diffficult to get hold of!

GPTek
GPTek e2 Member 8434 forum postsGPTek vcard England1 Constructive Critique Points
11 Jul 2007 - 9:14 PM

It was probably a bot sending out messages to sequences of numbers and then they just reap the money from any replies, so it may not have been re-issued. But it is still the service providers responsibility to block the nuisance texts, did they offer to help?

Geoff

jaspernina
11 Jul 2007 - 9:31 PM


Quote: did they offer to help?

They found the number for ME to ring @ 1.50 a min to call that's all, although they were polite. I'll get back on to it in the morning but as you say
Quote: it is still the service providers responsibility to block the nuisance texts

,

Thanks
Stephen

GPTek
GPTek e2 Member 8434 forum postsGPTek vcard England1 Constructive Critique Points
11 Jul 2007 - 9:45 PM

Here's a link to OFCOM and their recommendations.

Hope you get the problem sorted soon

Geoff

jaspernina
11 Jul 2007 - 9:55 PM

Thanks Geoff

Stephen

ckristoff
ckristoff  9936 forum posts Wales
11 Jul 2007 - 10:15 PM

Stephen,

that is extremely bad news.

Because I have a slight speech impediment, which always shows up when using phones, I don't have a contract with no-one. My phone is one of those cheapy Vodafone Simply, a Sagem model. Bog standard, it suits me, it's hardly ever on and I use pay as you go. How easy is that?


Frank.

Add a Comment

You must be a member to leave a comment

Username:
Password:
Remember me:
Un-tick this box if you want to login each time you visit.