Vodafone Contract

jaspernina

6

11 Jul 2007 - 8:09 PM

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Good evening.

I've recently recieved a new vodafone contract, 1/2 an hour after the phone was connected started to recieve pretty disgusting text messages linking to porn sites, the language they use on the initial text is dire (and i am certainly not prudish) At the bottom of the page was a notice saying' to stop recieving these messages, text STOP to 89809', so did that and the phone said that i had to contact vodafone. Rang them up and they said that the 89809 number is a preminum number so was barred and i had to request to have the bar removed, the chap said the texts could cost a lot, but gave me the companies phone number to contact which is also premium which coast £1.50 a min. How are they allowed to do this. Who's responsibility should it be, how did they get my phone number, the first text came less than 1/2 an hour after connection. What shall i do, I'm really annoyed at this one.

Stephen

dougv (Site Moderator)

9

11 Jul 2007 - 8:33 PM

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Take it back to the shop and shout as loud as you can about it.
I would certainly be on the phone to Vodafone customer services immediately.

GPTek (e2 Member)

7

11 Jul 2007 - 8:51 PM

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I didn't use your OTST by-line this time Mike

Geoff

dougv (Site Moderator)

9

11 Jul 2007 - 9:04 PM

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Have you bought a Concorde Mike?

GPTek (e2 Member)

7

11 Jul 2007 - 9:14 PM

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It was probably a bot sending out messages to sequences of numbers and then they just reap the money from any replies, so it may not have been re-issued. But it is still the service providers responsibility to block the nuisance texts, did they offer to help?

Geoff

GPTek (e2 Member)

7

11 Jul 2007 - 9:45 PM

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Here's a link to OFCOM and their recommendations.

Hope you get the problem sorted soon

Geoff

ckristoff

8

11 Jul 2007 - 10:15 PM

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Stephen,

that is extremely bad news.

Because I have a slight speech impediment, which always shows up when using phones, I don't have a contract with no-one. My phone is one of those cheapy Vodafone Simply, a Sagem model. Bog standard, it suits me, it's hardly ever on and I use pay as you go. How easy is that?


Frank.