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Warranty


ringyneck 8 308 18 United Kingdom
23 Oct 2012 11:26AM
Hi - I am about to change to Canon with a 7d and 400mm and was told it was only a 1 year warranty by Wex so phoned Canon and at 1st she did not know then said 1year - but she was off-shore so thought I would see if some proper experts know.
Any idea?
Keith

p.s. Also are items from Flash Camera grey imports and do they have a warranty at all.

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User_Removed 12 2.8k 11 United Kingdom
23 Oct 2012 11:50AM
As far as I was aware, all purchased item now have a warranty of two years according to the European trading laws.
However, I may be completely off track so please don't take this as gospel and I'm sure someone will be along soon to help further.
I would also be interested to know.
ringyneck 8 308 18 United Kingdom
23 Oct 2012 11:57AM
Well another member at work who has had canon in the past said 2 years...it must have just been the Wex only one they were on about.
Keith
strawman 11 22.0k 16 United Kingdom
23 Oct 2012 12:26PM
Manufacturer warranty is commonly 1 year, but you will find the European trading laws mandate 2 years for a manufacturing flaw, but that I believe is with the vendor and one of those grey areas.
ringyneck 8 308 18 United Kingdom
23 Oct 2012 12:45PM
Thanks

Keith
strawman 11 22.0k 16 United Kingdom
23 Oct 2012 12:48PM
If it was purchased in the UK then I believe this is the relevant item. I believe you have a contract with the vendor and if it says 1 year then it is 1 year. You then enter the grey area of fair life and wear and tear. If it has not been subjected to abuse and could be expected to work for say 5 years (a camera is a good example), then if it failed in year 2 you would have a reasonable case against the supplier. But you would have to show it had been treated fairly and was not subject to wear and tear....

Not an expert though. My two experiences of this, once with a Canon camera, and once with a car, was that a reasoned discussion with the supplier resulted in repairs in year 2 without me paying. Not certain of the exact legal situation. In each case the seller offered to make a repair without charge and I accepted. I did not try the "its the law" argument.
KevSB 10 1.5k 5 United Kingdom
23 Oct 2012 12:56PM
1 year in the uk under the sale of goods act which is the rulebook for warrentees, , I tried to get my 13 month 5dmk2 fixed under warrenty and was refused.

Altho it has been argued with some retailers that the euro rule applies and to save argumet they have accepted it but are under no obligation to do so.

You may manage to get your refund on the basis of the EU directive, however, shops are within their rights to use the Sale of Goods Act as the definitive guideline instead. http://www.metro.co.uk/news/679651-two-year-warranty-eu-law
Snapster e2
2 133 England
23 Oct 2012 8:37PM
I got a wide screen T.V repaired FOC when it was 2 years old.
There is a limitations act which states that goods should last for a reasonable length of time irrespective of warranty.
Friend advised me after looking at moneysavingexpert.com
ringyneck 8 308 18 United Kingdom
23 Oct 2012 9:39PM
Thanks - some good info and laws for me to digest.

Keith
28 Oct 2012 9:43AM
What a lot of people do not know is with most faults that develop within 6 months the buyer is entitled to a refund or exchange from a UK retailer.
If a fault develops up to 6 years from purchase the buyer is entitled to a repair or contribution to a repair from a UK retailer if the camera or lens does not last a reasonable period. What is reasonable depends in part on quality and usage but if Canon refuse to repair a pro body with light use 13 months after purchase - go for the retailer.
Some cheaper sources are based overseas and the transaction does not take place in the UK so you are not entitled to the same level of protection.
A manufactures warranty is not a legal requirement - even though it is normall the first port of call.
If you buy pro gear from Calumet they will sell you an extended warranty at a low price right up to the epiry of the manufacturers warranty.
steve_p 9 1.1k England
28 Oct 2012 11:50AM
I've just seen this thread, the original post asked about Flash Camera. He is based in Scotland but gets his supplies from the USA. His FAQs included warranty details saying that the warranty is valid in the UK and Europe.
ringyneck 8 308 18 United Kingdom
28 Oct 2012 11:55AM
Thanks again everyone......as I said some very interesting views and as usual I have learnt a lot.Will save and keep these for reference.
STEVE...thanks...I WAS going to get my stuff from Kerso(flashcamera) but he was out of stock with both the Camera and lens...I went with Wex instead and got a great deal with superb service.

Keith

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