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When we were at the Malvern Spring Garden Festival in May we ordered a new greenhouse. It had to come from Norfolk and when we got the letter advising us of delivery, they also informed us that it would be delivered in a lorry, 36 feet long, 11 feet wide 14 + feet high and not articulated, was there any problem with this? Er yes, we are on a narrow country lane, with nowhere for a vehicle that big to turn and if he continued down the lane hoping to come out onto the A48 he was likely to meet a cattle truck and certainly wouldn't get under the low bridge. Oh they said, in that case you will have to wait until we can send a smaller vehicle and it will cost you and extra £60 delivery. No, we said, this was not mentioned when we ordered and there is nothing in the terms and conditions! So finally it arrived yesterday in a smaller vehicle at no extra change and the husband has been taking down the old one and clearing the site for it to be erected at the end of July!