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Account link has disappeared on Warehouse Express
There was, up until yesterday, a link to the account page on WE where you could track your order. This has today disappeared. I have had a Giottos tripod and head on back order for 3 weeks now which, when I rung them, they said would be in by early June. I'm now worrying if they might have some problems. Anyone else had nay problems with them?
I received an email from their eCommerce & Marketing Director today explaining that they are experiencing order problems with Giottos at the moment and that the absent account link is due to a web upgrade. No problems then and I'm impressed at the response. Credit where its due.
wonder if I'm being `phished'? have had 2 emails on separate days with different passwords...not buying anyway, but feels wrong..has anyone else experienced this?
Quote:Warehouse Express take your security and privacy seriously. We are upgrading website security and have reset your password for www.warehouseexpress.com.
Quote:Warehouse Express take your security and privacy seriously. We are upgrading website security and have reset your password for www.warehouseexpress.com.
Quote:has anyone else experienced this?
yes, had one at work this morning.
I got the same email about password,
Adrian
Adrian
It doesn't sound right I have to say. Resetting your password. Why? Unless they have had a breach and passwords were compromised. Have you tried logging in using your normal password? I would call them and ask if it’s real.
Quote:I have had an email from WE saying my password has changed as well
I had this email as well which suggests that either their security has been compromised or they have had some IT issues.
Quote:I would call them and ask if it’s real
Good advice.
I have contacted them asking them to confirm the change in password came from them; as I use them quite often I was also suspicious. I will update you if I get a reply,
Adrian
Adrian
Quote:I would call them and ask if it’s real.
was going to email them but like many `call centre' style contact areas they don't seem interested in just being contacted...too many hoops to get through
as I said, I'm not buying at the moment anyway...but don't like unusual emails
Quote:I have contacted them asking them to confirm the change in password came from them; as I use them quite often I was also suspicious. I will update you if I get a reply
that's very kind of you
Can I suggest that you don't simply reply to the received email asking if it's real but contact WE on the phone and talk to someone. If they have been compromised then I would check your credit card statements too.
I checked the header of the message I received and it "appears" to emanate from "domain of customerinfo@warehouseexpress.com" but then it would, wouldn't it, if an expert scammer/phisher was involved?
The advice above seems sound, if anyone IS anxious to trade on the net with them
The advice above seems sound, if anyone IS anxious to trade on the net with them
just been to 'live chat' on the WE website, they say they have been sending out emails due to a major server upgrade.
