Another Scam

Just received an email from UPS re a delivery. I ordered on the 'net on Saturday, so should be expecting something in the next few days. Looking at UPS mail they want a delivery fee from me. !!!! I am expecting the genuine order to be delivered by a well known firm, which usually delivers my repeat order.

Just received an email from UPS re a delivery. I ordered on the 'net on Saturday, so should be expecting something in the next few days. Looking at UPS mail they want a delivery fee from me. !!!! I am expecting the genuine order to be delivered by a well known firm, which usually delivers my repeat order.

It might be worth contacting UPS to let them know as it may cost them customers - no-one will want their goods delivered by a firm that appears to ask for a delivery fee.

It might be worth contacting UPS to let them know as it may cost them customers - no-one will want their goods delivered by a firm that appears to ask for a delivery fee.

I contacted the firm I had ordered from to warn them of this, assuming that the scammer may have hacked their system, and/or the courier (which was not UPS). I have tried emailing UPS, but to negotiate that site is like wandering through a maze.

I contacted the firm I had ordered from to warn them of this, assuming that the scammer may have hacked their system, and/or the courier (which was not UPS). I have tried emailing UPS, but to negotiate that site is like wandering through a maze.

I had this earlier this year and UPS were very aggressive bombarding with with notes and emails to pay them around £50 or they would not deliver my new Tom Tom device. I concluded that both Tom Tom and UPS were in on a scam to make the customer pay for import charges which should have been the responsibility of Tom Tom. It was finally resolved when I threatened court action. Tom Tom then advised me to pay UPS who had delivered the item under duress by then and Tom Tom would refund me. I did then pay UPS who in turn were threatening me with court action by then. Tom Tom did refund me within a few days. I cannot understand why Tom Tom did not pay the charges to UPS directly; it was their responsibility. The whole think was very odd and I sent all of the details to the Consumers Association as well as reporting to the fraud squad. I do not Trust UPS or Tom Tom now. Dave

I had this earlier this year and UPS were very aggressive bombarding with with notes and emails to pay them around £50 or they would not deliver my new Tom Tom device. I concluded that both Tom Tom and UPS were in on a scam to make the customer pay for import charges which should have been the responsibility of Tom Tom. It was finally resolved when I threatened court action. Tom Tom then advised me to pay UPS who had delivered the item under duress by then and Tom Tom would refund me. I did then pay UPS who in turn were threatening me with court action by then. Tom Tom did refund me within a few days. I cannot understand why Tom Tom did not pay the charges to UPS directly; it was their responsibility. The whole think was very odd and I sent all of the details to the Consumers Association as well as reporting to the fraud squad. I do not Trust UPS or Tom Tom now.

Dave

Thanks, Dave for that. What I have ordered, as per the last few years, and from the same supplier, has always been delivered by Hermes. How UPS/scammer ?? learned I had placed an order this weekend and then send an email coinciding with that purchase, I would not know. I suspect that UPS has nothing to do with the email I received. I have tried twice to send UPS a message re this possible hack, but I have given up with their site.

Thanks, Dave for that. What I have ordered, as per the last few years, and from the same supplier, has always been delivered by Hermes. How UPS/scammer ?? learned I had placed an order this weekend and then send an email coinciding with that purchase, I would not know. I suspect that UPS has nothing to do with the email I received. I have tried twice to send UPS a message re this possible hack, but I have given up with their site.

Yes, I originally thought that mine was an UPS scam which they describe on their web site. But UPS were uninterested in my complaints or why their delivery driver acted very furtively in writing a note and running down my drive to post and running back but I intercepted him and he was aggressive and rude and keen to leave ASAP. This is when I involved the police but this led nowhere. I thought that behind this is some larger scam involving UPS and/or their staff. I was certainly hoping that the Consumers Association would investigate but lost interest when I started having issues with my new SatNav and that other Tom Tom customers had the same problems. I have fixed these now mainly due to advice from other customers as Tom Tom were of little help. Dave

Yes, I originally thought that mine was an UPS scam which they describe on their web site. But UPS were uninterested in my complaints or why their delivery driver acted very furtively in writing a note and running down my drive to post and running back but I intercepted him and he was aggressive and rude and keen to leave ASAP. This is when I involved the police but this led nowhere. I thought that behind this is some larger scam involving UPS and/or their staff. I was certainly hoping that the Consumers Association would investigate but lost interest when I started having issues with my new SatNav and that other Tom Tom customers had the same problems. I have fixed these now mainly due to advice from other customers as Tom Tom were of little help.

Dave

This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules.

This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules.

[quote]This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules. [/quote] Confirmed, I have the same 'problem' here when importing from abroad. The courier is responsible for collecting any import taxes/VAT at the time of registering goods as arrived in the country, and before they are released to the recipient.

Quote:This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules.

Confirmed, I have the same 'problem' here when importing from abroad. The courier is responsible for collecting any import taxes/VAT at the time of registering goods as arrived in the country, and before they are released to the recipient.

[quote]This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules. [/quote] Not in my case. I had placed an order with Tom Tom directly at an agreed price including all tax, duties and delivery charges and they gave the impression that the item was in stock in the UK. Tom Tom chose to import the item from The Netherlands so the import charges should fall to Tom Tom to absorb. Tom Tom were certainly not prepared to go to court over this and I suspect a lot of other folks are paying up when they should not. If Tom Tom had advertised this already expensive device at £50 more they would not sell many and I would certainly not have ordered it. All charges must be clear up front to the buyer or the contract is not valid. Dave

Quote:This is because we are no longer in the EU and are subject to import charges and VAT which courier companies have to collect. I order wedding albums from the EU via my business and now have an import license which I had to apply for from the government. This is an EORI number and even though albums are not subject to VAT it still has to be shown to avoid being charged. They are not scamming anyone they are having to follow the new, extremely complicated rules.


Not in my case. I had placed an order with Tom Tom directly at an agreed price including all tax, duties and delivery charges and they gave the impression that the item was in stock in the UK. Tom Tom chose to import the item from The Netherlands so the import charges should fall to Tom Tom to absorb. Tom Tom were certainly not prepared to go to court over this and I suspect a lot of other folks are paying up when they should not. If Tom Tom had advertised this already expensive device at £50 more they would not sell many and I would certainly not have ordered it. All charges must be clear up front to the buyer or the contract is not valid.

Dave

Slightly on a tangent I'm quite surprised Tom Tom are still in business! Most cars these days have satnav and those who have cars without satnav use their smartphones with Google Maps (and similar) usually in a holder. In fact we have almost come full circle with some extremely expensive cars which do not feature satnav as such but have Android Auto and the iPhone equivalent built in, which can communicate with the phone in your pocket and replicate its screen on the dashboard. That way car manufacturers never have to update their satnav. They leave it to Mr Google!

Slightly on a tangent I'm quite surprised Tom Tom are still in business!

Most cars these days have satnav and those who have cars without satnav use their smartphones with Google Maps (and similar) usually in a holder.

In fact we have almost come full circle with some extremely expensive cars which do not feature satnav as such but have Android Auto and the iPhone equivalent built in, which can communicate with the phone in your pocket and replicate its screen on the dashboard. That way car manufacturers never have to update their satnav. They leave it to Mr Google!

[quote]Slightly on a tangent I'm quite surprised Tom Tom are still in business! Most cars these days have satnav and those who have cars without satnav use their smartphones with Google Maps (and similar) usually in a holder. In fact we have almost come full circle with some extremely expensive cars which do not feature satnav as such but have Android Auto and the iPhone equivalent built in, which can communicate with the phone in your pocket and replicate its screen on the dashboard. That way car manufacturers never have to update their satnav. They leave it to Mr Google! [/quote] The factory installed navigation unit installed in my RR Evoque is nowhere near as good as my TomTom. Admittedly, it is form 2012, but even then when I bought it, the TomToms and Garmins were well ahead of it, with real time traffic updates, etc. I have used the phone version of TomTom when I have hired cars in the UK but find they struggle to keep up with my actual position by some seconds. Perhaps the newest technology is better...

Quote:Slightly on a tangent I'm quite surprised Tom Tom are still in business!

Most cars these days have satnav and those who have cars without satnav use their smartphones with Google Maps (and similar) usually in a holder.

In fact we have almost come full circle with some extremely expensive cars which do not feature satnav as such but have Android Auto and the iPhone equivalent built in, which can communicate with the phone in your pocket and replicate its screen on the dashboard. That way car manufacturers never have to update their satnav. They leave it to Mr Google!

The factory installed navigation unit installed in my RR Evoque is nowhere near as good as my TomTom. Admittedly, it is form 2012, but even then when I bought it, the TomToms and Garmins were well ahead of it, with real time traffic updates, etc.
I have used the phone version of TomTom when I have hired cars in the UK but find they struggle to keep up with my actual position by some seconds. Perhaps the newest technology is better...

I had a Tom Tom in 2002 because the first BMW I owned, I did not order with satnav - it was a £2000 option. Tom Toms were so desirable then that they smashed a side window of the car simply because I'd left the holder in situ! I'd actually removed the Tom Tom unit but that was little consolation. Since then all my cars have had satnav. The one in my current MB C300 coupe seems pretty decent. I've not tried using Google Maps on a smartphone but it would not surprise me if it was just as good or even better. I think a lot of delivery drivers simply use their smartphones.

I had a Tom Tom in 2002 because the first BMW I owned, I did not order with satnav - it was a £2000 option. Tom Toms were so desirable then that they smashed a side window of the car simply because I'd left the holder in situ! I'd actually removed the Tom Tom unit but that was little consolation.

Since then all my cars have had satnav. The one in my current MB C300 coupe seems pretty decent. I've not tried using Google Maps on a smartphone but it would not surprise me if it was just as good or even better.

I think a lot of delivery drivers simply use their smartphones.

Why does one need satnav ? I still use printed maps :)

Why does one need satnav ?

I still use printed maps

[quote]Why does one need satnav ? I still use printed maps :)[/quote] Because it's quite tricky driving and reading a map simultaneously. Or indeed listening to a spouse/partner misreading maps 😱😁

Quote:Why does one need satnav ?

I still use printed maps


Because it's quite tricky driving and reading a map simultaneously.

Or indeed listening to a spouse/partner misreading maps 😱😁

When I bought my current car I considered the built in SATNAV but it came as an extra so spent the money on a spare wheel instead. This was after I had done a bit of research. I discovered that the Satnav which was built into Mazda's (and Fords) were provided by Tom Tom. You could also pay for map and traffic updates but it was made clear that this was the regular 15 min update (which you can get on your phone) not the 2 min Tom Tom update which I was used to. I opted to continue with Tom Tom then. All my problems occurred when I updated largely because the battery had failed on my Go 500 and it was almost as much to get a new battery as a New Tom Tom. I have had many examples of huge time/hassle savings with the Tom Tom traffic. Once I was returning from Nottingham to the Gloucester area with two other cars. One had no SatNav and the other used a phone. As we came to the end of the end of the A42, I was told to immediately turn off with an accident just ahead. I was then directed through Birmingham and arrived home just 5 mins later than the original ETA. The guy with the phone was travelling 5 mins behind me and was also diverted but lost 30 mins. The driver without any SatNav was very frustrated and 2 hours late. Dave

When I bought my current car I considered the built in SATNAV but it came as an extra so spent the money on a spare wheel instead. This was after I had done a bit of research. I discovered that the Satnav which was built into Mazda's (and Fords) were provided by Tom Tom. You could also pay for map and traffic updates but it was made clear that this was the regular 15 min update (which you can get on your phone) not the 2 min Tom Tom update which I was used to. I opted to continue with Tom Tom then. All my problems occurred when I updated largely because the battery had failed on my Go 500 and it was almost as much to get a new battery as a New Tom Tom. I have had many examples of huge time/hassle savings with the Tom Tom traffic. Once I was returning from Nottingham to the Gloucester area with two other cars. One had no SatNav and the other used a phone. As we came to the end of the end of the A42, I was told to immediately turn off with an accident just ahead. I was then directed through Birmingham and arrived home just 5 mins later than the original ETA. The guy with the phone was travelling 5 mins behind me and was also diverted but lost 30 mins. The driver without any SatNav was very frustrated and 2 hours late.

Dave