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Chromebook keeps disconnecting from Internet?

JimL 13 364 United Kingdom
28 May 2020 6:47AM
chrome book lap top keeps disconnecting from internet every approx 10-20 mins. is there any way I fix this ?.

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28 May 2020 10:47AM
Does anything else disconnect - like your phone? As perhaps it is not a strong enough connection/speed?
28 May 2020 2:48PM
its either getting a weak signal which is causing it to disconnect or there may be settings enabled to disable the internet after a certain time to maintain the battery?
JimL 13 364 United Kingdom
28 May 2020 6:39PM
hi tianshi & daren
this disconnection really only started when BT upgraded me to fibre. the strength of the signal is medium. from one room to another.regards Jim L
29 May 2020 9:21AM
another one to try then, are you connecting to your hub using 2.4gHz or 5?

we have so many bt hubs on our street, our 2.4ghz connection drops out too
JimL 13 364 United Kingdom
29 May 2020 10:59AM
Hi Daren
thanks for the response.but where do I check for 2.4 - 5gHz.
regards Jim L
29 May 2020 12:06PM bt hub has different names for the 2.4 and 5ghz networks so its easy for me, if you go to your hubs web setting - put this in your browser:


you should see where and how many devices are connected

you can then check there
JimL 13 364 United Kingdom
30 May 2020 7:08AM
Thanks Darren will give it a

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