Damaged Prints Arriving

Hi guys! I was wondering how you guys might deal with the issue of damaged canvases arriving from the printers? Also, I've no experience of Giclee prints, and I was wondering how resistant to damage these might be? Regards, Fergal.

Hi guys!
I was wondering how you guys might deal with the issue of damaged canvases arriving from the printers?

Also, I've no experience of Giclee prints, and I was wondering how resistant to damage these might be?

Regards,

Fergal.

Complain immediately to the carrier and the supplier of the prints. Dave

Complain immediately to the carrier and the supplier of the prints.

Dave

Thanks. I've done that several times and received replacements. However, with some companies, these can take weeks to arrive. One thing I would be concerned about would be damaged prints arriving to customers who have ordered online.

Thanks. I've done that several times and received replacements. However, with some companies, these can take weeks to arrive.

One thing I would be concerned about would be damaged prints arriving to customers who have ordered online.

Are you able to change print house / studio? Always sign for parcels as "Unchecked" unless you open the parcel in front of the courier. Always contact the printer and provide a picture of damage if required, it's the printer's responsibility to resolve issues especially with the courier. The courier is under contract to your printer not to you, the recipient. Best of luck, there are some excellent printers out there they also package their products to prevent all but the worst of mishandling.

Are you able to change print house / studio?

Always sign for parcels as "Unchecked" unless you open the parcel in front of the courier.

Always contact the printer and provide a picture of damage if required, it's the printer's responsibility to resolve issues especially with the courier. The courier is under contract to your printer not to you, the recipient.

Best of luck, there are some excellent printers out there they also package their products to prevent all but the worst of mishandling.

Thanks Hirta! I’ve tried a few suppliers and sometimes there was damage even though the item was bubble wrapped, so it’s possible that the item was damaged before dispatch. Can you recommend any good printers who provide photographers with website templates or who can take orders from an Instagram account? Regards, Fergal.

Thanks Hirta!
I’ve tried a few suppliers and sometimes there was damage even though the item was bubble wrapped, so it’s possible that the item was damaged before dispatch.

Can you recommend any good printers who provide photographers with website templates or who can take orders from an Instagram account?

Regards,

Fergal.

Hi Fergal I'm just returning to photography after some 4-5 years away and much of my printing was done at home at the time I /we [wife too] paused. At that time these were well recommended - DSC Colour Labs - [link=https://dscolourlabs.co.uk/]DSC[/link] Loxley - [link=https://www.loxleycolour.com/]Loxley[/link] Those are the two who stand out to me. Note that they are not cheap but if you want assuredness and quality then either of these used to be good, Loxley being the better, IMO There are doubtless many more. If you are able to I go to a photo show and see the quality of products for yourself. Chris Herring used to print, as well - Chris is a very well known Landscape photographer who prints too - excellent "non-labs" printer. [link=https://www.theuklandscape.com/?s=printing]Chris Herring[/link] Certainly if Chris isn't printing anymore, he'll be able to recommend someone to you. The other way I used to find out is to call a company like Permajet or Fotospeed who sell print products and ask for recommendations. I hope some of that makes sense and help you to a solution that suits your needs but please do remember the old adage - "You get what you pay for" or "pay cheaply and pay twice" Cheers for now, Fergal and best of luck. Bob

Hi Fergal

I'm just returning to photography after some 4-5 years away and much of my printing was done at home at the time I /we [wife too] paused.

At that time these were well recommended -
DSC Colour Labs - DSC
Loxley - Loxley

Those are the two who stand out to me. Note that they are not cheap but if you want assuredness and quality then either of these used to be good, Loxley being the better, IMO

There are doubtless many more. If you are able to I go to a photo show and see the quality of products for yourself.

Chris Herring used to print, as well - Chris is a very well known Landscape photographer who prints too - excellent "non-labs" printer. Chris Herring Certainly if Chris isn't printing anymore, he'll be able to recommend someone to you.

The other way I used to find out is to call a company like Permajet or Fotospeed who sell print products and ask for recommendations.

I hope some of that makes sense and help you to a solution that suits your needs but please do remember the old adage - "You get what you pay for" or "pay cheaply and pay twice"

Cheers for now, Fergal and best of luck.

Bob

Thanks Bob! My old website service provider used Loxley and they were fine! I'll try the others too.:)

Thanks Bob!
My old website service provider used Loxley and they were fine! I'll try the others too.