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Playing The Long Game: Outdoor Photography With Telezooms

Damaged Prints Arriving


Tallmanirl Avatar
Tallmanirl 9 374 Ireland
19 Jul 2022 8:52PM
Hi guys!
I was wondering how you guys might deal with the issue of damaged canvases arriving from the printers?

Also, I've no experience of Giclee prints, and I was wondering how resistant to damage these might be?

Regards,

Fergal.
Dave_Canon Avatar
Dave_Canon 17 2.2k United Kingdom
20 Jul 2022 10:00AM
Complain immediately to the carrier and the supplier of the prints.

Dave
Tallmanirl Avatar
Tallmanirl 9 374 Ireland
20 Jul 2022 10:20AM
Thanks. I've done that several times and received replacements. However, with some companies, these can take weeks to arrive.

One thing I would be concerned about would be damaged prints arriving to customers who have ordered online.
Hirta Avatar
Hirta 1 22 England
21 Jul 2022 12:59PM
Are you able to change print house / studio?

Always sign for parcels as "Unchecked" unless you open the parcel in front of the courier.

Always contact the printer and provide a picture of damage if required, it's the printer's responsibility to resolve issues especially with the courier. The courier is under contract to your printer not to you, the recipient.

Best of luck, there are some excellent printers out there they also package their products to prevent all but the worst of mishandling.
Tallmanirl Avatar
Tallmanirl 9 374 Ireland
21 Jul 2022 10:58PM
Thanks Hirta!
Iíve tried a few suppliers and sometimes there was damage even though the item was bubble wrapped, so itís possible that the item was damaged before dispatch.

Can you recommend any good printers who provide photographers with website templates or who can take orders from an Instagram account?

Regards,

Fergal.
Hirta Avatar
Hirta 1 22 England
22 Jul 2022 5:48AM
Hi Fergal

I'm just returning to photography after some 4-5 years away and much of my printing was done at home at the time I /we [wife too] paused.

At that time these were well recommended -
DSC Colour Labs - DSC
Loxley - Loxley

Those are the two who stand out to me. Note that they are not cheap but if you want assuredness and quality then either of these used to be good, Loxley being the better, IMO

There are doubtless many more. If you are able to I go to a photo show and see the quality of products for yourself.

Chris Herring used to print, as well - Chris is a very well known Landscape photographer who prints too - excellent "non-labs" printer. Chris Herring Certainly if Chris isn't printing anymore, he'll be able to recommend someone to you.

The other way I used to find out is to call a company like Permajet or Fotospeed who sell print products and ask for recommendations.

I hope some of that makes sense and help you to a solution that suits your needs but please do remember the old adage - "You get what you pay for" or "pay cheaply and pay twice"

Cheers for now, Fergal and best of luck.

Bob
Tallmanirl Avatar
Tallmanirl 9 374 Ireland
22 Jul 2022 9:41AM
Thanks Bob!
My old website service provider used Loxley and they were fine! I'll try the others too.Smile

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