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Disappearing Images - Canon EOS M50

Stephenjohnson349 Avatar
I have encountered a strange problem with the Eos M50. I take some pictures and the images load and are viewable on the card but when the camera is turned off and on again the latest images have disappeared. I am not sure if this is an issue with the camera or the memory card and the advise from Canon is just to remove and reinstall the battery and reset the camera settings neither of which have had any effect. any suggestions would be appreciated
saltireblue Avatar
saltireblue Plus
13 14.8k 92 Norway
9 Mar 2021 7:22PM
Have you tried testing with another card, it may have become corrupted.
Stephenjohnson349 Avatar
I'm hoping that's all it is. I've ordered a new card but it's just odd that the images are viewable and I can zoom in to check focus but then they disappear. All the previous images are unaffected
Tianshi_angie Avatar
9 Mar 2021 9:02PM
Most cameras do have a small internal memory. Make sure that they have recorded on the card and not on the internal memory. Have you tried connecting your camera to a computer and downloading from the card to the computer?
Stephenjohnson349 Avatar
I will try that but my pc is ancient so I don't usually bother but I'll give it a go
Tianshi_angie Avatar
10 Mar 2021 11:52AM
Where do you usually download them then?
Tianshi_angie Avatar
10 Mar 2021 2:03PM
I am wondering do you usually download your images somewhere or do you delete them? The reason I ask is that the Memory card - if you don't remove the images from it - will become full and unable to save any more images. They need to be downloaded to a larger Memory facility - like a computer - and your card formatted in the camera to clear the memory from all information.
Stephenjohnson349 Avatar
usually just fill the card and get a new one until I can afford a new pc
Tianshi_angie Avatar
10 Mar 2021 2:20PM
Then your card could just be full and that's why it deletes the photos when you shut down the camera. The memory within the camera is really very tiny and may just be enough to show you a reduced image on your screen. If your computer is too old to use then what you have been doing is probably the only way to continue using the camera. I don't actually understand why you are enjoying doing that and having nothing to look at subsequently. If your computer has USB ports you could get an external disk and plug that in which would give you a place where you can save the images and look at them. You can buy external drives from around £40. If you are using Windows then the Windows Photo Editor would enable you to view them. You must be spending quite a lot of money on cards for the camera! Once they have been formatted you can re-use them and save yourself that money.
justin c Avatar
justin c 20 5.2k 36 England
10 Mar 2021 9:43PM
An old computer shouldn't pose a problem as long as it's got a USB port to connect a card reader and enough storage space to store your images,
Stephenjohnson349 Avatar
10 Mar 2021 10:32PM
I will try it but I'm wary of transferring them to a pc because I did this on an old one and the computer died and I lost those files
Philh04 Avatar
Philh04 18 2.3k United Kingdom
11 Mar 2021 7:33AM

Quote:I will try it but I'm wary of transferring them to a pc because I did this on an old one and the computer died and I lost those files

A plug in external hard drive will solve that for you...
Stephenjohnson349 Avatar
yes I think that would be the best option
justin c Avatar
justin c 20 5.2k 36 England
11 Mar 2021 9:23AM

Quote:I will try it but I'm wary of transferring them to a pc because I did this on an old one and the computer died and I lost those files

It will be a safer option than the method you're using at the moment. A card could easily become lost, corrupted, etc.
I would copy them to your computer. Then, as Phil says, get yourself an external drive and use that for a further back-up copy. With the price of computer storage being so cheap these days, there's no reason not to.
AlexE Avatar
AlexE 6 190 United Kingdom
11 Mar 2021 10:24PM

Quote:the computer died and I lost those files

I'm a bit scared on your behalf. I always save my images in at least two locations to prevent them being lost or corrupted.

I would recommend getting two hard drives for photo storage. It can feel like a big investment without much return, but could be a life-saver in terms of keeping your photos safe.

For under £80 you could get two 1TB hard drives. I can help you with a few recommendations of places with a good price if you want.


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