For Sale Pentax K2

Selling Pentax K2 35mm film SLR. black with Pentax 50mm f1.4 lens. Immaculate. £120 plus postage. Paypal recommended or cash on collection. [epzimg]21670_1633096252.jpg[/epzimg]

Selling Pentax K2 35mm film SLR. black with Pentax 50mm f1.4 lens. Immaculate.

£120 plus postage. Paypal recommended or cash on collection.

Camera sold.

Camera sold.

I must add to that. Camera smashed by Hermes en route to the buyer. Gutted.

I must add to that. Camera smashed by Hermes en route to the buyer. Gutted.

Hopefully it was insured with Hermes for the correct amount, doesn't happen often so hopefuly you'll be covered

Hopefully it was insured with Hermes for the correct amount, doesn't happen often so hopefuly you'll be covered

Thank you, it was insured for the full value. It was well packaged but has been hit so hard that I fear for the lens alignment and the internal mechanism.

Thank you, it was insured for the full value. It was well packaged but has been hit so hard that I fear for the lens alignment and the internal mechanism.

I have just spoken to 'customer service' at Hermes. A camera is a prohibited item that they cannot accept. They have accepted my money for insurance on the item knowing that it is prohibited and will not pay out.

I have just spoken to 'customer service' at Hermes. A camera is a prohibited item that they cannot accept. They have accepted my money for insurance on the item knowing that it is prohibited and will not pay out.

When you left the parcel with Hermes or they collected it, did you declare what was in the package and have you proof possibly ? Sounds like it may be worth emailing their customer services with a strongly worded email to start with and see what happens, if you don't get a satisfactory answer, go up as far as you can manager wise, then perhaps consider a small claims court to recoup your losses. Chris

When you left the parcel with Hermes or they collected it, did you declare what was in the package and have you proof possibly ?

Sounds like it may be worth emailing their customer services with a strongly worded email to start with and see what happens, if you don't get a satisfactory answer, go up as far as you can manager wise, then perhaps consider a small claims court to recoup your losses.

Chris

Since I was in self isolation, I had H*rmes collect items from my door, mainly cameras. When you order a collection the form is filled in with names addresses etc. and I always declare the contents. Usually 'film camera' and the value. If it is worth more than £20 I purchase insurance. Now I have looked at their extensive conditions, cameras are listed as prohibited. On their non-compensation list it states 'cameras and lenses'. Worth looking at as I cannot think of anything that is not mentioned. I thought that a camera would be something normal to send so never looked. Hundreds if not thousands of people send cameras through H*rmes. As it is a prohibited item I haven't a leg to stand on regarding a claim. I have come to an arrangement with the purchaser. Beware H*rmes.

Since I was in self isolation, I had H*rmes collect items from my door, mainly cameras. When you order a collection the form is filled in with names addresses etc. and I always declare the contents. Usually 'film camera' and the value.
If it is worth more than £20 I purchase insurance.
Now I have looked at their extensive conditions, cameras are listed as prohibited. On their non-compensation list it states 'cameras and lenses'. Worth looking at as I cannot think of anything that is not mentioned.
I thought that a camera would be something normal to send so never looked. Hundreds if not thousands of people send cameras through H*rmes.
As it is a prohibited item I haven't a leg to stand on regarding a claim.
I have come to an arrangement with the purchaser.
Beware H*rmes.

[epzimg]21670_1633957828.jpg[/epzimg][epzimg]21670_1633957923.jpg[/epzimg] This is how they treat your property.

This is how they treat your property.

Horrible company. Other delivery firms screw up from time to time but with Hermes it’s habitual. In 18 years of eBay buying and selling, mostly film cameras and vintage lenses, I never use Hermes. In fact I won’t buy from sellers who will use them. I’ve seen stuff go missing, arrive in bits, and even take months to arrive. Hermes will happily pitch up at business premises on a weekend then take a fortnight to attempt re-delivery, again on a weekend…

Horrible company. Other delivery firms screw up from time to time but with Hermes it’s habitual.

In 18 years of eBay buying and selling, mostly film cameras and vintage lenses, I never use Hermes. In fact I won’t buy from sellers who will use them. I’ve seen stuff go missing, arrive in bits, and even take months to arrive. Hermes will happily pitch up at business premises on a weekend then take a fortnight to attempt re-delivery, again on a weekend…

PS. Such a shame to see such a nice camera ruined too, I might have been the unlucky buyer if I’d seen it. That K-series 50/1.4 is a really nice lens, and probably worth the £120 on its own.

PS. Such a shame to see such a nice camera ruined too, I might have been the unlucky buyer if I’d seen it. That K-series 50/1.4 is a really nice lens, and probably worth the £120 on its own.

[quote] Now I have looked at their extensive conditions, cameras are listed as prohibited. On their non-compensation list it states 'cameras and lenses'. Worth looking at as I cannot think of anything that is not mentioned. I thought that a camera would be something normal to send so never looked. Hundreds if not thousands of people send cameras through H*rmes. As it is a prohibited item I haven't a leg to stand on regarding a claim. [/quote] Actually you have a good chance of successfully claiming - but you may have to go through the Small Courts Proceedure. Firms have to go to Court to prove it is reasonable to contract out of liability for the type of damage which occurred while in their possession. Hermes are unlikely to be able to succeed with this. In addition firms have to make exclusion clauses and limitations (whether reasonable or not) clear when the contract was agreed - which is when the camera was collected. Pages of restrictions on a web-site exclusions should have been made clear when the item was collected. Trading Standards may be able to provide guidance on what to do next. In addition many (but not all) home contents policies provide legal aid assistance - though there may be a lower value limit for cover to apply. If you have this type of legal aid cover under a home contents policy there is a good chance a solicitors letter from the legal aid department will get you your £120.

Quote:
Now I have looked at their extensive conditions, cameras are listed as prohibited. On their non-compensation list it states 'cameras and lenses'. Worth looking at as I cannot think of anything that is not mentioned.
I thought that a camera would be something normal to send so never looked. Hundreds if not thousands of people send cameras through H*rmes.
As it is a prohibited item I haven't a leg to stand on regarding a claim.


Actually you have a good chance of successfully claiming - but you may have to go through the Small Courts Proceedure.
Firms have to go to Court to prove it is reasonable to contract out of liability for the type of damage which occurred while in their possession.
Hermes are unlikely to be able to succeed with this.
In addition firms have to make exclusion clauses and limitations (whether reasonable or not) clear when the contract was agreed - which is when the camera was collected.
Pages of restrictions on a web-site exclusions should have been made clear when the item was collected.
Trading Standards may be able to provide guidance on what to do next.
In addition many (but not all) home contents policies provide legal aid assistance - though there may be a lower value limit for cover to apply.
If you have this type of legal aid cover under a home contents policy there is a good chance a solicitors letter from the legal aid department will get you your £120.

The buyer kept the body of the camera. I paid back an agreed amount and the lens arrived back yesterday. On examining it the Hoya filter was damaged. The metal filter ring is dented and I have tried to remove it with the proper tools without success. The metal part of the lens seems to be undamaged. I am keeping the lens and mounting it on my Sony a7 with an adaptor which I already have, including the 'dead' filter ring. Depending on results I will either keep the lens or sell it on with a truthful description. So no compensation is going to be claimed. I have a lot of items to be sold off including ceramics, ornaments and a few cheaper cameras. I certainly will not be using that courier again. [epzimg]21670_1634419112.jpg[/epzimg]

The buyer kept the body of the camera. I paid back an agreed amount and the lens arrived back yesterday. On examining it the Hoya filter was damaged. The metal filter ring is dented and I have tried to remove it with the proper tools without success. The metal part of the lens seems to be undamaged. I am keeping the lens and mounting it on my Sony a7 with an adaptor which I already have, including the 'dead' filter ring. Depending on results I will either keep the lens or sell it on with a truthful description. So no compensation is going to be claimed.
I have a lot of items to be sold off including ceramics, ornaments and a few cheaper cameras. I certainly will not be using that courier again.

Conventional wisdom suggests never use Yodel or Hermes as couriers either from a buyer or seller's angle; I also check with retailers new to me which carrier they use; if either of the aforementioned they don't get my business.

Conventional wisdom suggests never use Yodel or Hermes as couriers either from a buyer or seller's angle; I also check with retailers new to me which carrier they use; if either of the aforementioned they don't get my business.

I agree, but if you are a buyer some sellers say that they are using Royal Mail and it arrives by other means. If you are a seller then buyers accept £5 carriage, but if you use a quality carrier then they look at costs of £12 or more and you will not get a sale. My mistake was not reading the small print.

I agree, but if you are a buyer some sellers say that they are using Royal Mail and it arrives by other means. If you are a seller then buyers accept £5 carriage, but if you use a quality carrier then they look at costs of £12 or more and you will not get a sale.
My mistake was not reading the small print.