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Help with odd printer quirk please!!

jimthistle73 Plus
13 2.4k 1 United Kingdom
1 Apr 2009 5:56PM
Hello all - I have an old Lexmark 'Z' series printer - came with my desktop. It's only printing in B&W. I've tried two new colour cartridges (definitely the right ones!) with no joy.

Just tried cleaning the contacts with nail polish remover - still no joy.

Any ideas please?

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rossd 14 1.1k England
1 Apr 2009 6:42PM
I know this sounds obvious but have you unticked the 'grayscale' box? I have a cheapo Lexmark Z series which I use for printing letters etc. and there is an option to print grayscale only (under 'preferences')
Paul65 Plus
9 258 England
1 Apr 2009 7:18PM
Try printing a test page (printer settings) and see if it comes out in colour as well as b&w.
jimthistle73 Plus
13 2.4k 1 United Kingdom
1 Apr 2009 9:32PM
Sorry for the delay in responding and cheers for the suggestions. Unfortunately, tried printing test page - all mono. All the basic stuff is in the popup preferences dialogue and I've tried all of it already.

Usually, when a new cartridge goes in, the printer recognises the fact and runs a quick test - this didn't happen when this cartridge went in. After cleaning the contacts it did run the test, but the test was a failure :-(

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